Move Experience Manager

Pickfords Move Management Ltd; Tamworth; On-site; GBP 26,000 - 34,000; Full time

Job summary

Pickfords Move Management Ltd in Tamworth is seeking a Move Manager to be the customer’s main point of contact from enquiry to completion, delivering excellent service and ensuring moves run smoothly. You will coordinate moves across teams and maintain accurate records in the CRM, providing a stress-free experience for every client.

You will identify sales opportunities and promote relevant products, manage documentation, enquiries, quotes and bookings, and work to KPIs while building strong

Responsibilities

• Be the customer's dedicated point of contact throughout their moving journey.
• Understand customer needs and deliver an outstanding customer experience.
• Identify opportunities to promote and upsell relevant products and services.
• Process customer documentation accurately and in line with company procedures and legal requirements.
• Manage customer enquiries, quotes, bookings and administration efficiently within agreed timescales.
• Deliver excellent customer service while achieving agreed KPIs and performance targets.
• Resolve customer queries and issues promptly and professionally.
• Build strong working relationships with colleagues and other departments to ensure moves run smoothly.
• Participate in team meetings, briefings and training, sharing ideas and best practice.
• Carry out any other duties appropriate to the role.

Job description

Pickfords Move Management Ltd in Tamworth is seeking a Move Manager to be the customer’s main point of contact from enquiry to completion, delivering excellent service and ensuring moves run smoothly. You will coordinate moves across teams and maintain accurate records in the CRM, providing a stress-free experience for every client.

You will identify sales opportunities and promote relevant products, manage documentation, enquiries, quotes and bookings, and work to KPIs while building strong