Move Manager - Kings Langley

Pickfords Move Management Ltd; Kings Langley; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free flu jabs

Health & wellbeing programme

Paid volunteer time

Referral programme

Job summary

Pickfords Move Management Ltd is seeking a proactive Move Manager to oversee the customer journey from enquiry to completion, coordinating moves and ensuring a smooth, stress-free experience. You will work closely with team members to identify sales opportunities and deliver outstanding service.

The role requires strong communication, organisation and a customer-centric approach, with deadlines and KPI targets to meet.

Qualifications

• Experience delivering excellent customer service throughout a process.
• Strong communication and listening skills with customers and colleagues.
• Excellent organisational skills and ability to prioritise workload.
• Ability to adapt and work to KPI targets and deadlines.

Responsibilities

• Single point of contact for customers throughout the move journey.
• Understand customer needs and improve the experience.
• Maximise sales opportunities and upsell services where appropriate.
• Process documentation accurately and in line with standards.
• Maintain high standards of service and timely communication.

Skills

Customer service

Communication

Time management

Organisational skills

Teamwork

Problem solving

Tools

Microsoft Office

Job description

Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years.

We are seeking a dedicated and enthusiastic individual to join our Move Manager Team, with a passion for customer service and a desire to exceed our clients expectations.

Job Purpose

As a Move Manager, you will be the customer's main point of contact throughout their move, delivering excellent customer service and ensuring every move is managed smoothly from enquiry to completion.

Working closely with colleagues across the business, you will coordinate each move,maintainaccuraterecords,identifysalesopportunitiesand provide a seamless, stress-free experience for every customer.

You will be an excellent communicator who takes pride in meeting your deadlines and consistently delivers.

RESPONSIBILITIES:

• One point customer contact throughout the customer journey
• Understanding the customers needs and improve the customer experience
• Maximise sales opportunity
• Ability to up sell products and services
• Work to company and legal standards when processing documentation
• To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing
• Maintain excellent customer service and communication standards at all times
• Work to KPI’s ensuring targets are met
• Take part in team meetings and briefings when planned
• Ability to problem solve
• To build and maintain effective working relationships within the team
• Other duties as required

SKILLS, KNOWLEDGE & EXPERIENCE:

• The ability to actively listen
• Ability to work with others and share best practice
• Be enthusiastic, self motivated and positive in your approach with a "can do" attitude
• Have excellent organisational skills with the ability to prioritise workload
• Exhibits flexibility, be adaptable to change
• Customer Centric, create a great customer experience
• Ability to communicate effectively on all levels
• Excellent time management, with the ability to work well under pressure
• Build rapport with customers
• A passion for completing all tasks to the highest standard and be driven by results
• Have the drive to succeed
• Proficient IT skills – Office, Word, Excel

If you feel have the skills and experience to become ourMove Manager,

Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

Job Type:Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Free flu jabs
• Health & wellbeing programme
• Paid volunteer time
• Referral programme

Work Location: In person