Customer Services (Move Manager)

Pickfords Move Management Ltd; Kings Langley; On-site; GBP 26,000 - 38,000; Full time

Job summary

Pickfords Move Management Ltd. is seeking a Move Manager to be the main point of contact for customers, delivering excellent service from enquiry to completion. You will coordinate moves, maintain records and drive sales opportunities.

You will communicate effectively, meet deadlines and uphold standards across the team, contributing to a seamless, stress-free experience for clients. This role offers opportunities to develop within a historic British brand.

Responsibilities

• One point customer contact throughout the customer journey
• Understanding the customers needs and improve the customer experience
• Maximise sales opportunity
• Ability to up sell products and services
• Work to company and legal standards when processing documentation
• To deal with all administrative enquiries in a professional and timely manner
• ensuring all documentation is accurately checked before processing
• Maintain excellent customer service and communication standards at all times
• Work to KPI's ensuring targets are met
• Take part in team meetings and briefings when planned
• Ability to problem solve
• To build and maintain effective working relationships within the team

Job description

As a Move Manager, you will be the customer's main point of contact throughout their move, delivering excellent customer service and ensuring every move is managed smoothly from enquiry to completion. Working closely with colleagues across the business, you will coordinate each move, maintain accurate records, identify sales opportunities and provide a seamless, stress-free experience for every customer. You will be an excellent communicator who takes pride in meeting your deadlines and consistently delivers.

Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years.

We are seeking a dedicated and enthusiastic individual to join our Move Manager Team, with a passion for customer service and a desire to exceed our clients expectations.

RESPONSIBILITIES

• One point customer contact throughout the customer journey
• Understanding the customers needs and improve the customer experience
• Maximise sales opportunity
• Ability to up sell products and services
• Work to company and legal standards when processing documentation
• To deal with all administrative enquiries in a professional and timely manner
• ensuring all documentation is accurately checked before processing
• Maintain excellent customer service and communication standards at all times
• Work to KPI's ensuring targets are met
• Take part in team meetings and briefings when planned
• Ability to problem solve
• To build and maintain effective working relationships within the team