Move Manager: Customer Experience & Sales

Pickfords Move Management Ltd; Kings Langley; On-site; GBP 26,000 - 38,000; Full time

Job summary

Pickfords Move Management Ltd. is seeking a Move Manager to be the main point of contact for customers, delivering excellent service from enquiry to completion. You will coordinate moves, maintain records and drive sales opportunities.

You will communicate effectively, meet deadlines and uphold standards across the team, contributing to a seamless, stress-free experience for clients. This role offers opportunities to develop within a historic British brand.

Responsibilities

• One point customer contact throughout the customer journey
• Understanding the customers needs and improve the customer experience
• Maximise sales opportunity
• Ability to up sell products and services
• Work to company and legal standards when processing documentation
• To deal with all administrative enquiries in a professional and timely manner
• ensuring all documentation is accurately checked before processing
• Maintain excellent customer service and communication standards at all times
• Work to KPI's ensuring targets are met
• Take part in team meetings and briefings when planned
• Ability to problem solve
• To build and maintain effective working relationships within the team

Job description

Pickfords Move Management Ltd. is seeking a Move Manager to be the main point of contact for customers, delivering excellent service from enquiry to completion. You will coordinate moves, maintain records and drive sales opportunities.

You will communicate effectively, meet deadlines and uphold standards across the team, contributing to a seamless, stress-free experience for clients. This role offers opportunities to develop within a historic British brand.