Move Manager: Customer Service Lead

Pickfords; Kings Langley; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free flu jabs

Health & wellbeing programme

Paid volunteer time

Referral programme

Job summary

Pickfords is seeking a dynamic Move Manager passionate about customer service with a proven track record of ownership. The role calls for at least two years of customer service experience and offers a competitive salary in a well-established removals and storage company.

You will advise corporate customers under contract, monitor consignments worldwide via our centralised system, and ensure internal departments and agents meet customer expectations.

Qualifications

• First-class communication skills, both written and verbal.
• Excellent customer service skills.
• Excellent telephone manners.

Responsibilities

• Oversee end-to-end door-to-door move management for each posting.
• Provide complete customer service and act as main contact in line with KPI’s and contract requirements.
• Liaise with agent network and internal departments for operational requirements.
• Manage financials and operations in the Navision system.
• Manage financials of each file in line with contracted rates and specifications.
• Issue and collect PMR from officer at end of move.
• Support with processing of MAF and initiations.
• Any additional admin duties where time permits and as required.

Skills

Communication

Customer service

Telephone manners

MS Office

Team player

Proactive

Punctual

Tools

Navision

Job description

Pickfords is seeking a dynamic Move Manager passionate about customer service with a proven track record of ownership. The role calls for at least two years of customer service experience and offers a competitive salary in a well-established removals and storage company.

You will advise corporate customers under contract, monitor consignments worldwide via our centralised system, and ensure internal departments and agents meet customer expectations.