Customer Services (Move Manager)

Pickfords; Kings Langley; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free flu jabs

Health & wellbeing programme

Paid volunteer time

Referral programme

Job summary

Pickfords is seeking a dynamic Move Manager passionate about customer service with a proven track record of ownership. The role calls for at least two years of customer service experience and offers a competitive salary in a well-established removals and storage company.

You will advise corporate customers under contract, monitor consignments worldwide via our centralised system, and ensure internal departments and agents meet customer expectations.

Qualifications

• First-class communication skills, both written and verbal.
• Excellent customer service skills.
• Excellent telephone manners.

Responsibilities

• Oversee end-to-end door-to-door move management for each posting.
• Provide complete customer service and act as main contact in line with KPI’s and contract requirements.
• Liaise with agent network and internal departments for operational requirements.
• Manage financials and operations in the Navision system.
• Manage financials of each file in line with contracted rates and specifications.
• Issue and collect PMR from officer at end of move.
• Support with processing of MAF and initiations.
• Any additional admin duties where time permits and as required.

Skills

Communication

Customer service

Telephone manners

MS Office

Team player

Proactive

Punctual

Tools

Navision

Job description

Job Purpose

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

Job Purpose

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. This is a great opportunity for candidates with at least two years’ customer service experience. A competitive salary will be offered alongside the opportunity to work in a well-established company.

Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

You will be responsible for providing advice and information to our corporate customers in line with our contract. You will have a high regard for customer service and quality standards and you will closely monitor the tracking of consignments worldwide via our centralised system, whilst ensuring that all internal departments, sister companies and agents are adhering to customer expectations

Responsibilities

• Move Manage complete door to door services for each posting
• Provide complete customer service and officer contact in line with KPI’s and contract requirement
• Liaise with agent network and internal departments for operational requirements
• Manage financial and operational process file through our operational system – Navision
• Manage financials of each file in line with contracted rates and specification
• Issue and collection of PMR from officer at end of move
• Support with processing of MAF and initiations
• Any additional admin duties where time permits and as required

Skills, Knowledge & Experience

• First class communication skills, both written and verbal
• Excellent Customer Service skills
• Excellent telephone manners
• Previous experience with Microsoft Word, Excel and Outlook
• Adaptable to the various tasks required and a team player
• A proactive and optimistic attitude
• Well presented, reliable and punctual

Personal Attributes

• Consultative Skills – understanding customer requirements and competitive environment
• Organised
• Ability to work under pressure and deliver to deadlines
• Flexible
• Proactive
• Approachable
• Motivated

You must be eligible to work in the UK.

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

Job Type: Full-time, Permanent

Benefits

• Company pension
• Cycle to work scheme
• Free flu jabs
• Health & wellbeing programme
• Paid volunteer timeReferral programme

Work Location: In person