Motorcycle Service & Sales Advisor — West London

British Dealer News; United Kingdom; Remote; GBP 22,000 - 28,000; Full time

Job summary

HGB Motorcycles, established in 1967 and based in Ruislip, West London, is seeking an experienced Service Advisor. You will greet customers, book motorcycles in for service or repair, and communicate the scope and costs of work.

You will liaise with the workshop to track progress, obtain authorisation for additional work, assist with parts enquiries, and ensure queries are resolved to the customer’s satisfaction. Warranty registrations and claims procedures will also be part of the role.

Qualifications

• Experience in customer-facing role in automotive or motorcycle sector preferred.
• Knowledge of motorcycles is essential.

Responsibilities

• Take bookings for service or repair for motorcycles.
• Liaise with the workshop to understand work in progress and inform customers.

Skills

Customer service

Sales

Communication

Job description

HGB Motorcycles, established in 1967 and based in Ruislip, West London, is seeking an experienced Service Advisor. You will greet customers, book motorcycles in for service or repair, and communicate the scope and costs of work.

You will liaise with the workshop to track progress, obtain authorisation for additional work, assist with parts enquiries, and ensure queries are resolved to the customer’s satisfaction. Warranty registrations and claims procedures will also be part of the role.