MOTORCYCLE AFTERSALES & SERVICE ADVISOR

British Dealer News; Ruislip; On-site; GBP 30,000 - 40,000; Full time

Job summary

British Dealer News is seeking an experienced Motorcycle Aftersales & Service Advisor in Ruislip, West London. This role requires strong customer service skills, sales ability, and essential knowledge of motorcycles. The successful candidate will provide excellent service to customers booking motorcycles for repairs or inquiries, liaise with the workshop, and handle warranty registrations. A motivating salary reflecting qualifications and experience will be offered.

Qualifications

• Experience in a motorcycle dealership or automotive service role is essential.
• Personable and highly motivated with a focus on customer satisfaction.
• Ability to handle customer queries effectively.

Responsibilities

• Provide excellent service to customers booking motorcycles for service or repairs.
• Liaise with workshop on work in progress and inform customers.
• Assist with parts inquiries and complete warranty registrations.

Skills

Customer service

Sales

Knowledge of motorcycles

Liaising with workshop

Job description

Established in 1967 and based in Ruislip, West London, HGB Motorcycles have over 50 years in the motorcycle industry.

We are looking for an experienced Motorcycle Aftersales & Service Advisor with previous experience from within the motorcycle/automotive industries.

Working in a team environment you will be responsible for providing an excellent service to customers who want to book their motorcycles in for service or repair work. You will be required to liaise with the workshop to understand work in progress, keeping customers informed and where necessary requesting authorisation for additional work. You will also assist customers with parts enquires by understanding their requirements and ordering parts and accessories. You will be responsible for effectively helping customers with their queries, ensuring you resolve them to the customers satisfaction. Warranty registering new motorcycles and warranty claims procedures will also be part of the job.

Ideal Candidate

The successful candidate will have to be personable, highly motivated and be able to achieve consistently high levels of customer service and sales.

Previous experience in this role ideally in a motorcycle dealership. Applications from candidates who have experience of working in a Service/Aftersales role in the automotive trade are also welcome.

A knowledge of motorcycles is essential for this role.

An excellent salary will be awarded to the successful candidate which will fully reflect both qualifications and experience.