Motor Trade Service Advisor

Platinum Recruitment Consultancy; Dorchester; Presencial; GBP 28.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uncapped commission

Departmental bonus

30 days annual leave

Manufacturer training

Company pension

Employee assistance programme

Staff discounts

Friendly supportive team

Descripción de la vacante

Platinum Recruitment Consultancy is hiring a Motor Trade Service Advisor in Dorchester to own the service journey for customers, liaising with technicians and booking services. The role offers a salary of £27,500-£29,000 with an uncapped commission and a departmental bonus, plus 30 days annual leave, manufacturer training and a pension.

You should have motor trade experience, strong communication, attention to detail, and a full driving licence; you will work Monday to Friday with some Saturday

Formación

• Previous motor trade experience is essential.
• Experience as a Service Advisor or Aftersales role is desirable.
• Good understanding of vehicle servicing, maintenance and repairs.
• Confident communicating with customers face-to-face and over the phone.
• Highly organised with excellent attention to detail.
• Able to manage multiple jobs while remaining calm and professional.
• Commercially aware and comfortable identifying appropriate sales opportunities.
• Positive team player who is happy to get involved.
• Full, valid driving licence required.
• Comfortable driving both manual and automatic vehicles.

Responsabilidades

• Main point of contact for customers throughout service/repair journey.
• Take service and repair bookings by phone, online, and in person.
• Welcome customers and provide a professional, friendly service.
• Prepare job cards and record customer/vehicle information.
• Liaise with technicians to keep jobs progressing smoothly.
• Keep customers updated throughout the day.
• Explain recommended additional work clearly and professionally.
• Discuss servicing, maintenance and aftersales products where appropriate.
• Prepare invoices and ensure vehicles are ready for collection.
• Process warranty and manufacturer paperwork accurately.
• Build strong, long-term customer relationships.
• Support the wider team to keep the department running efficiently.

Conocimientos

Motor trade experience

Service advisor

Customer communication

Attention to detail

Sales aptitude

Team player

Driving licence

Descripción del empleo

Motor Trade Service Advisor - Dorchester | £27,500-£29,000 - £32,000 OTE - Uncapped Commission

Join an established and growing motor group as a Motor Trade Service Advisor in Dorchester, where you'll take ownership of your customers and play a key role within a busy aftersales department. If you have previous motor trade experience and enjoy building customer relationships, this is an opportunity to develop your career within a supportive dealership environment.

Why apply / What's in it for you?

• You'll enjoy a competitive salary of £27,500-£29,000, based on experience


• You'll have the opportunity to earn uncapped personal commission


• You'll benefit from a departmental bonus scheme


• You'll receive 30 days' annual leave including bank holidays


• You'll have access to manufacturer training and ongoing career development


• You'll benefit from a company pension scheme and Employee Assistance Programme


• You'll enjoy staff discounts on servicing, repairs and vehicle purchases


• You'll join a friendly, supportive team within an established and growing motor group

Key Responsibilities:

• As a Motor Trade Service Advisor, you'll be the main point of contact for customers throughout their vehicle's service and repair journey.


• Take service and repair bookings by phone, online and in person


• Welcome customers and provide a professional, friendly service


• Prepare job cards and accurately record customer and vehicle information


• Liaise with technicians and the workshop to keep jobs progressing smoothly


• Keep customers updated throughout the day


• Explain recommended additional work clearly and professionally


• Discuss servicing, maintenance and aftersales products where appropriate


• Prepare invoices and ensure vehicles are ready for collection


• Process warranty and manufacturer paperwork accurately


• Build strong, long-term customer relationships


• Support the wider team to keep the department running efficiently

What we're looking for:

• Previous experience within the motor trade is essential


• Experience as a Service Advisor, Aftersales Advisor or similar dealership role is desirable


• Good understanding of vehicle servicing, maintenance and repairs


• Confident communicating with customers face-to-face and over the phone


• Highly organised with excellent attention to detail


• Able to manage multiple jobs while remaining calm and professional


• Commercially aware and comfortable identifying appropriate sales opportunities


• A positive team player who is happy to get involved


• Full, valid driving licence required


• Comfortable driving both manual and automatic vehicles

Working hours are Monday to Friday, 08:00-18:00 with an hour's unpaid break, plus Saturday mornings 08:30-12:30 on a rotational basis.

If you're ready for your next Motor Trade Service Advisor opportunity in Dorchester, you'll have the chance to take ownership of your customers, develop your skills and make a real contribution within a close-knit dealership team.

Job Number | 49138 - INDAUTO

Location | Dorchester

Role | Motor Trade Service Advisor