Motor Trade Service Advisor|Uncapped Commission & Training

Platinum Recruitment Consultancy; Dorchester; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Uncapped commission

Departmental bonus

30 days annual leave

Manufacturer training

Company pension

Employee assistance programme

Staff discounts

Friendly supportive team

Job summary

Platinum Recruitment Consultancy is hiring a Motor Trade Service Advisor in Dorchester to own the service journey for customers, liaising with technicians and booking services. The role offers a salary of £27,500-£29,000 with an uncapped commission and a departmental bonus, plus 30 days annual leave, manufacturer training and a pension.

You should have motor trade experience, strong communication, attention to detail, and a full driving licence; you will work Monday to Friday with some Saturday

Qualifications

• Previous motor trade experience is essential.
• Experience as a Service Advisor or Aftersales role is desirable.
• Good understanding of vehicle servicing, maintenance and repairs.
• Confident communicating with customers face-to-face and over the phone.
• Highly organised with excellent attention to detail.
• Able to manage multiple jobs while remaining calm and professional.
• Commercially aware and comfortable identifying appropriate sales opportunities.
• Positive team player who is happy to get involved.
• Full, valid driving licence required.
• Comfortable driving both manual and automatic vehicles.

Responsibilities

• Main point of contact for customers throughout service/repair journey.
• Take service and repair bookings by phone, online, and in person.
• Welcome customers and provide a professional, friendly service.
• Prepare job cards and record customer/vehicle information.
• Liaise with technicians to keep jobs progressing smoothly.
• Keep customers updated throughout the day.
• Explain recommended additional work clearly and professionally.
• Discuss servicing, maintenance and aftersales products where appropriate.
• Prepare invoices and ensure vehicles are ready for collection.
• Process warranty and manufacturer paperwork accurately.
• Build strong, long-term customer relationships.
• Support the wider team to keep the department running efficiently.

Skills

Motor trade experience

Service advisor

Customer communication

Attention to detail

Sales aptitude

Team player

Driving licence

Job description

Platinum Recruitment Consultancy is hiring a Motor Trade Service Advisor in Dorchester to own the service journey for customers, liaising with technicians and booking services. The role offers a salary of £27,500-£29,000 with an uncapped commission and a departmental bonus, plus 30 days annual leave, manufacturer training and a pension.

You should have motor trade experience, strong communication, attention to detail, and a full driving licence; you will work Monday to Friday with some Saturday