Motor Claims Handler - Hybrid (Liverpool) | Mentoring Role

Davies; Liverpool; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Davies in Liverpool seeks a Claim Handler CH2 to manage a busy caseload of pre-litigated and litigated motor claims for corporate clients. You will handle cases from inception to settlement, emphasising accuracy, data integrity and proactive client communication.

The role is in the Legal department, offers a hybrid working pattern with 1 day in the office and 4 days remote, and requires strong negotiation and organisational skills along with mentoring capabilities.

Qualifications

• ULR RTA handling experience of pre-litigated matters is essential.
• Full Claim cycle experience, from initial quantum assessment, liability investigation and settlement negotiation.
• Experience of using Microsoft Word, Excel and email.
• Customer service experience.
• Excellent attention to detail.
• Negotiation skills.
• Communication skills.
• Organisational skills.
• Ability to mentor and support new starters.

Responsibilities

• To effectively and efficiently manage a caseload of pre-litigated motor claims up to £25k, including high value/complex matters from inception to settlement.
• To effectively and efficiently manage a caseload of litigated motor claims up to £10k.
• Identify cases for early litigation with high prospects of success and low risk.
• To support delivery of consistently high levels of service and productivity.
• To work closely with colleagues within the firm to deliver consistently high levels of service.
• To input accurate data and ensure data maintenance.
• Interact and communicate with clients.
• Mentoring, training and to be the technical referral point for other team members.

Skills

ULR RTA handling

Litigation knowledge

Customer service

Attention to detail

Negotiation

Communication

Organisational skills

Mentoring

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Davies in Liverpool seeks a Claim Handler CH2 to manage a busy caseload of pre-litigated and litigated motor claims for corporate clients. You will handle cases from inception to settlement, emphasising accuracy, data integrity and proactive client communication.

The role is in the Legal department, offers a hybrid working pattern with 1 day in the office and 4 days remote, and requires strong negotiation and organisational skills along with mentoring capabilities.