Motor Claims Settlements Specialist (Hybrid)

Outsource UK Limited; North East; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual Bonus

Excellent Benefits

Job summary

Outsource UK Limited is recruiting for a Claims Handler - Settlements in Longbenton to support a leading organisation within the Third Party Motor Claims team. The role involves managing non-fault motor claims from initial contact to settlement, with a focus on customer service, cost-effective outcomes, and proactive communication.

The position offers hybrid working after an initial training period, with offices-based training and a standard Monday–Friday schedule.

Qualifications

• Experience handling non-fault motor claims and customer interactions.
• Knowledge of motor claims principles, indemnity, and subrogation.
• Strong negotiation and stakeholder management skills.
• Excellent verbal and written communication abilities.
• Ability to manage a busy caseload independently.
• Proficient IT skills and experience with claims management software.

Responsibilities

• Proactively contact non-fault third parties and promote repair and mobility solutions.
• Build positive relationships with customers through effective communication and support.
• Negotiate with third-party representatives and suppliers to achieve fair outcomes.
• Manage claim progression, including ongoing repair and hire activity.
• Assess liability and identify opportunities for cost recovery.
• Identify and investigate potential fraudulent claims and escalate as needed.
• Ensure claims are settled efficiently while maintaining high levels of service.

Skills

Claims handling experience

Negotiation

Communication

Investigative/problem-solving

IT / claims systems

Caseload management

Tools

Claims systems

Job description

Outsource UK Limited is recruiting for a Claims Handler - Settlements in Longbenton to support a leading organisation within the Third Party Motor Claims team. The role involves managing non-fault motor claims from initial contact to settlement, with a focus on customer service, cost-effective outcomes, and proactive communication.

The position offers hybrid working after an initial training period, with offices-based training and a standard Monday–Friday schedule.