Motor Claims Handler – Fair Settlements & Customer Care

Aviva; Liverpool; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Bonus opportunity

Pension scheme

Holiday allowance

Private medical

Product discounts

Share plan

Save As You Earn

Parental leave

Flexible benefits

Wellbeing support

Zusammenfassung

Aviva is hiring a Motor Claims Handler in the United Kingdom. You will manage a portfolio of motor claims, investigate liability, assess information, negotiate settlements, and progress claims to resolution, delivering fair outcomes for customers and Aviva.

You will work with customers, third parties, legal representatives, suppliers and colleagues, balancing excellent customer service with technical decision‑making while ensuring claims are handled efficiently and in line with regulatory

Qualifikationen

• Proven technical claims handling experience, including managing motor injury claims.
• Strong customer focus and a passion for delivering outstanding customer experiences.
• Excellent communication skills to explain complex information clearly and confidently.
• Strong negotiation skills to influence fair claim settlements.
• Experience building relationships with customers, third parties, legal representatives, suppliers, and colleagues.

Aufgaben

• Manage a portfolio of motor claims, investigating liability, assessing information, negotiating settlements, and progressing claims through to resolution.
• Work with customers, legal representatives, suppliers and colleagues to deliver excellent customer experiences while ensuring regulatory compliance.
• Identify potential fraud or indemnity concerns and act within authority levels.
• Collaborate with the legal panel and supplier network to achieve the best outcomes for customers and Aviva.

Kenntnisse

Claims handling

Negotiation

Customer service

Communication

Relationship building

Jobbeschreibung

Aviva is hiring a Motor Claims Handler in the United Kingdom. You will manage a portfolio of motor claims, investigate liability, assess information, negotiate settlements, and progress claims to resolution, delivering fair outcomes for customers and Aviva.

You will work with customers, third parties, legal representatives, suppliers and colleagues, balancing excellent customer service with technical decision‑making while ensuring claims are handled efficiently and in line with regulatory