Motor Claims Handler

Aviva plc; Liverpool; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Bonus opportunity

Pension

Holiday allowance

Private medical

Discounts on Aviva products

Matching share plan

Save As You Earn

Parental leave

Cycle to work

Volunteer days

Wellbeing support

Job summary

Aviva plc is seeking a Motor Claims Handler in the UK to manage motor injury claims with a focus on fair outcomes and regulatory compliance. You will balance technical decision-making with strong customer service and collaborate with legal representatives and suppliers to close claims efficiently.

The role offers a competitive salary and a comprehensive benefits package with pension, private medical, life balance initiatives, and flexible working options.

Qualifications

• Proven experience handling motor injury claims.
• Strong focus on delivering excellent customer experiences.
• Clear and confident communication; ability to explain complex information.

Responsibilities

• Manage a portfolio of motor claims from intake to resolution.
• Investigate liability, assess information, negotiate settlements and progress claims.
• Collaborate with customers, legal representatives, suppliers and colleagues to deliver fair outcomes.

Skills

Motor injury claims

Customer focus

Communication skills

Negotiation

Relationship building

Job description

Motor Claims Handler

Salary - £28,000

Do you love helping customers through difficult situations and finding the right outcome for every claim?

This is a great opportunity for someone with experience handling motor claims, particularly injury claims, who enjoys balancing excellent customer service with technical decision-making. If you're a confident communicator with strong negotiation skills and a passion for delivering fair outcomes for customers, we'd love to hear from you.

A bit about the job:

As a Motor Claims Handler, you'll support our customers and third parties throughout their claims journey, helping to deliver fair and efficient outcomes when they need us most. You'll manage a portfolio of motor claims, investigating liability, assessing information, negotiating settlements, and progressing claims through to resolution. Working closely with customers, legal representatives, suppliers, and colleagues, you'll play a key role in delivering excellent customer experiences while ensuring claims are handled efficiently and in line with regulatory requirements.

You’ll be responsible for managing customer interactions, assessing claims within your authority level, identifying potential fraud or indemnity concerns, and working with our legal panel and supplier network to achieve the best outcomes for both customers and Aviva.

Skills and experience we're looking for:

• Proven technical claims handling experience, including managing motor injury claims.
• A strong customer focus and a passion for delivering outstanding customer experiences.
• Excellent communication skills, with the ability to explain complex information clearly and confidently.
• Strong negotiation skills and the ability to influence fair claim settlements.
• Experience building positive relationships with customers, third parties, legal representatives, suppliers, and colleagues.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of £28,000 (could get higher depending on location, skills, experience, and qualifications)

• Bonus opportunity - 6%annual salary, (actual amount depends on your performance and Aviva’s.)

• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here We'd love it if you could submit your application online.

If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email Renuka at [e-mail].