Motor Claims Engineer — Hybrid Work & High-Value Settlements

Intact Insurance; Halifax; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

buy/sell options

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance UK is seeking a claims technical specialist to support motor claims by applying expert technical judgement across vehicle construction, repair methods and total loss decisions. You will manage large, complex repairs, including commercial vehicles and specialist machinery, ensuring fair outcomes for customers.

You will provide clear technical advice, assess costs and parts availability, and collaborate with suppliers and internal teams to resolve service issues with care and

Qualifications

• Background in motor vehicle construction, repair and estimating across mechanical, electrical and body repair disciplines.
• Experience reviewing repair and total loss assessments to validate methods, costs and settlement options.
• Ability to provide clear, balanced technical advice on claims, including recoveries, fire cases and specialist charges.

Responsibilities

• Apply specialist technical advice across motor vehicle construction, use, repair and total loss decisions to support positive customer outcomes.
• Manage large and complex motor claim repairs and total losses through to settlement, including commercial vehicles and specialist machinery.
• Assess repair methods, costs and parts availability to ensure appropriate solutions are identified and progressed.
• Support claims teams with technical guidance on first and third party referrals, disputes and complaints.
• Work closely with suppliers and internal colleagues to address service issues and resolve delays or failures effectively.

Skills

Motor vehicle construction

Repair estimation

Total loss assessments

Clear technical guidance

Education

Automotive engineering qualifications

Industry memberships/certifications

Job description

Intact Insurance UK is seeking a claims technical specialist to support motor claims by applying expert technical judgement across vehicle construction, repair methods and total loss decisions. You will manage large, complex repairs, including commercial vehicles and specialist machinery, ensuring fair outcomes for customers.

You will provide clear technical advice, assess costs and parts availability, and collaborate with suppliers and internal teams to resolve service issues with care and