Motor Claims Handler – Personal Lines (Customer Care)

Aviva plc; Norwich; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunity

Pension

25 days holiday

Private Medical Benefit

Share plans

Cycle to work

Volunteering days

Wellbeing support

Job summary

Aviva plc is recruiting a Personal Lines Motor Claims Handler in Norwich to support customers through motor claims, arranging replacements, providing update on repairs and coordinating with hire providers.

This is a permanent, 35-hour per week role (full-time) with 8:00–18:15 shifts. Starting salary £26,700–£29,650 depending on hours, skills and experience, plus a range of benefits and opportunities to progress into specialist teams.

Qualifications

• Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.
• Team player mentality, with a willingness to learn and help others out.
• Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.
• Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers’ journey.
• Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

Responsibilities

• Support customers through motor claims and guide them through the process.
• Coordinate with external partners such as hire providers to arrange replacements and updates.

Skills

Fast-paced environment

Customer service

Team player

Adaptability to change

IT skills and MS Office

Tools

Microsoft Outlook

Microsoft Word

Job description

Aviva plc is recruiting a Personal Lines Motor Claims Handler in Norwich to support customers through motor claims, arranging replacements, providing update on repairs and coordinating with hire providers.

This is a permanent, 35-hour per week role (full-time) with 8:00–18:15 shifts. Starting salary £26,700–£29,650 depending on hours, skills and experience, plus a range of benefits and opportunities to progress into specialist teams.