Motor Claims Interventions Specialist

PRIMA; Manchester; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Gym discounts

Wellbeing programs

Mentorship

Job summary

Prima is seeking a Motor Claims Intervention Handler to join the Claims UK team. You will contact non-fault third parties after an accident to offer direct services such as repair, replacement vehicles, or personal injury management, aiming to secure swift settlements and control costs.

The role requires 1–3+ years in motor claims handling, a strong telephone presence, and the ability to manage a high-volume desk with tight SLAs. Hybrid working with UK-wide office attendance is offered.

Qualifications

• 1–3+ years in motor claims handling (FNOL, TP claims, or credit hire mitigation).
• A-Levels or Cert CII qualification is desirable.
• Strong telephone presence with the ability to build rapport quickly and convince non-fault drivers to accept direct services.
• Understanding of motor liability, negligence, the Road Traffic Act, and credit hire principles/case law.
• Capacity to manage a high-volume desk with rapid SLAs for outbound contact.

Responsibilities

• Review incoming FNOL claims daily to identify actionable third-party capture opportunities.
• Make immediate outbound contact with third parties (via telephone, SMS, or email) to offer company-backed repair services and mobility solutions.
• Negotiate direct settlements for vehicle damage, minor injury, and loss of use while maintaining cost-control benchmarks.
• Instruct approved repair networks, engineers, and hire suppliers quickly to minimize hire duration.

Skills

Telephone presence

Rapport building

Communication

Negotiation

Time management

Education

A-Levels or Cert CII

Job description

Prima is seeking a Motor Claims Intervention Handler to join the Claims UK team. You will contact non-fault third parties after an accident to offer direct services such as repair, replacement vehicles, or personal injury management, aiming to secure swift settlements and control costs.

The role requires 1–3+ years in motor claims handling, a strong telephone presence, and the ability to manage a high-volume desk with tight SLAs. Hybrid working with UK-wide office attendance is offered.