Motor Claims Intervention Specialist

Prima; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Gym discounts

Job summary

Prima is seeking a Motor Claims Intervention Handler to join our UK Claims team. You will contact non-fault third parties after an accident to offer direct services such as repairs, replacement vehicles, or injury management.

With 1–3+ years in motor claims, you will assess liability, negotiate settlements, monitor costs, and ensure compliant communications under FCA and GDPR. Hybrid working is available to support your goals.

Qualifications

• 1–3+ years in motor claims handling (FNOL, Third-Party Claims or Credit Hire mitigation).
• Strong telephone presence and ability to build rapport quickly.
• Understanding of motor liability, negligence, Road Traffic Act and credit hire principles.

Responsibilities

• Proactively contact third parties post-accident to offer repair and mobility services.
• Review FNOL claims to identify third-party capture opportunities.
• Negotiate direct settlements for vehicle damage and loss of use while controlling costs.
• Assess liability and policy terms to determine when full liability should be admitted or disputed.
• File management and compliant communications under FCA, PRA and GDPR.

Skills

Motor claims handling

Telephone communication

Negotiation

Regulatory compliance

Fraud awareness

Education

A-Levels

Cert CII

Job description

Prima is seeking a Motor Claims Intervention Handler to join our UK Claims team. You will contact non-fault third parties after an accident to offer direct services such as repairs, replacement vehicles, or injury management.

With 1–3+ years in motor claims, you will assess liability, negotiate settlements, monitor costs, and ensure compliant communications under FCA and GDPR. Hybrid working is available to support your goals.