Motor Claims Handler

Crawford & Company; Milton Keynes; On-site; GBP 26,000 - 32,000; Full time

Job summary

Crawford & Company UK in Milton Keynes is seeking a Motor Claims Handler to join a global organisation that supports career development with full exam and study support, promotional opportunities and a fully inclusive culture.

You’ll be supporting our valued clients by proactively handling a range of Motor claims, speaking with insured and third parties, gathering information, checking policy details and working towards swift settlements. DBS check is required.

Qualifications

• We’re looking for talent: problem solvers who relish challenges and provide solutions.
• Candidates that are keen in developing client servicing skills.

Responsibilities

• Proactively handling a range of Motor claims varying in value.
• Speak with insured, third parties, emergency services and witnesses to gather information and check policy details.
• Locus report reviews, management of external service suppliers and further investigation in partnership with colleagues.

Skills

Third-party motor claims

Client servicing skills

Negotiation skills

Attention to detail

IT skills

Relationship building

Education

Insurance qualification (Desirable)

Job description

Job Description

Our Motor Claims Handler opportunities are ideal to specialise within a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture.

Responsibilities

You’ll be supporting our valued clients in proactively handling a range of Motor claims varying in value. These can range from road traffic accidents, uninsured loss recovery, third party interventions, personal injury, key theft and property damage to name a few.

With your role, you’ll be speaking with the insured, third parties, emergency services and witnesses to gather all information about the claim, checking policy information and cover. Some claims may require Locus report reviews, instruction, management and monitoring of external service suppliers and further investigation in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim.

It’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution in partnership to support claims settlement in a swift and timely manner.

Qualifications

We’re looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in developing client servicing skills.

Essential

• Previous Third-party Motor Claims handling experience
• Flexibility in travelling on adhoc occasions for training and meetings
• To understand what matters to the customer and to put this first – putting yourself in their shoes
• Good IT skills, with a keen eye for detail
• Strong relationship building skills – engaging with all parties, providing support and help when it’s most needed
• Good negotiation skills – for arranging appointments, negotiation settlement, explaining information
• Knowledge of the claims process and information that needs to be gathered, assessed and reviewed

Desirable

• Previous Credit Hire Motor claims handling experience
• Ideally hold an insurance qualification, but we’ll support and fund you to gain this if not

Due to the nature of our work, this role is subject to a satisfactory DBS check