Motor Claims Handler

MPL Claims Management; Colchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

MPL Claims Management is seeking an AD Claims Handler in Colchester to manage motor claims from first notification through to settlement. You will validate claims, conduct investigations where required, and support policyholders with an outstanding customer experience.

This office-based role requires handling a high volume of calls, reviewing documentation, and maintaining accurate case notes in our claims system while upholding company service standards.

Qualifications

• Experience in motor claims handling, insurance, or vehicle repair coordination.
• Experience with dealing with high volume calls.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Proactive and detail-oriented.
• Competence in MS Office and claims systems.
• Commitment to delivering outstanding customer service.

Responsibilities

• Validate new claims by reviewing policy information, accident circumstances, and supporting documentation.
• Conduct claim investigations and liaise with relevant parties to establish liability.
• Manage a caseload of motor claims from initial notification to resolution.
• Communicate with policyholders, third parties, insurers, brokers, and other stakeholders.
• Handle outbound and inbound calls to discuss claim circumstances and progress.
• Review documentation and maintain accurate claim records.
• Authorise and process claim payments in line with procedures.
• Maintain accurate claim notes and records in the system.
• Manage inbox enquiries and correspondence with policyholders and clients.
• Collaborate with colleagues and external partners to meet service standards.
• Deliver high level of customer service and keep customers informed.

Skills

Motor claims handling

High volume calls

Organisation

Communication

Problem solving

MS Office

Tools

MS Office

Job description

At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer friendly.

We’rea tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers whilemaintainingefficiency and cost-effectiveness for our partners.

The Opportunity

As an AD Claims Handler, you will play a key role in managing motor claims from first notification through to settlement. You willbe responsible forvalidating claims, conducting investigations whererequired, and supporting policyholders throughout the claims journey while delivering an excellent customer experience.

Key Responsibilities

• Validate new claims by reviewing policy information, accident circumstances, and supporting documentation to ensure accurate claim progression.
• Conduct claim investigations where required, gathering evidence and liaising with relevant parties to establish liability and claim validity.
• Take ownership of a caseload of motor claims, managing each claim efficiently from initial notification through to resolution.
• Communicate regularly with policyholders, third parties, insurers, brokers, and other stakeholders, providing timely updates and managing expectations.
• Take and make outbound and inbound telephone calls to discuss claim circumstances, obtain information, resolve queries, and progress claims.
• Review and assess documentation received in support of claims, ensuring records remain accurate and up to date.
• Authorise and process claim payments in line with company procedures and delegated authority levels.
• Maintain accurate claim notes and records within the claims management system.
• Manage inbox enquiries and correspondence, responding promptly to policyholders, brokers, insurers, and clients.
• Work collaboratively with colleagues and external partners to ensure claims are handled efficiently and in accordance with company service standards.
• Deliver a high level of customer service, ensuring customers are kept informed throughout the claims process.

What we are looking for:

• Experience in motor claims handling, insurance, or vehicle repair coordination desired.
• Experience with dealing with high volume calls is essential.
• Strong organisational and time management skills with the ability to manage multiple cases simultaneously.
• Excellent communication and interpersonal skills, both written and verbal.
• A proactive and problem-solving mindset with strong attention to detail.
• Competence in using MS Office and claims management systems.
• A commitment to delivering outstanding customer service.

Requirements:

Full Time, Permanent, 35 hours a week.

Office based, Colchester CO1 1TG

Motor Claims Handler

About MPL Claims Management

At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer friendly.

We’rea tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers whilemaintainingefficiency and cost-effectiveness for our partners.

The Opportunity

As an AD Claims Handler, you will play a key role in managing motor claims from first notification through to settlement. You willbe responsible forvalidating claims, conducting investigations whererequired, and supporting policyholders throughout the claims journey while delivering an excellent customer experience.

Key Responsibilities

• Validate new claims by reviewing policy information, accident circumstances, and supporting documentation to ensureaccurateclaim progression.
• Conduct claim investigations whererequired, gathering evidence and liaising with relevant parties toestablishliability and claim validity.
• Take ownership of a caseload of motor claims, managing each claim efficiently frominitialnotification through to resolution.
• Communicate regularly with policyholders, third parties, insurers, brokers, and other stakeholders, providingtimelyupdates and managing expectations.
• Take and make outbound and inbound telephone calls to discuss claim circumstances, obtain information, resolve queries, and progress claims.
• Review and assess documentation received in support of claims, ensuring recordsremainaccurateand up to date.
• Authorise and process claim payments in line with company procedures and delegated authority levels.
• Maintainaccurateclaim notes and records within the claims management system.
• Manage inbox enquiries and correspondence, responding promptly to policyholders, brokers, insurers, and clients.
• Work collaboratively with colleagues and external partners to ensure claims are handled efficiently andin accordance withcompany service standards.
• Delivera high levelof customer service, ensuring customers are kept informed throughout the claims process.

What we are looking for:

• Experience in motor claims handling, insurance, or vehicle repair coordination desired.
• Experience with dealing with high volume calls is essential.
• Strong organisational and time management skills with the ability to manage multiple cases simultaneously.
• Excellent communication and interpersonal skills, both written and verbal.
• A proactive and problem-solving mindset with strong attention to detail.
• Competence in using MS Office and claims management systems.
• A commitment to delivering outstanding customer service.