Motor Claims Handler

MPJ Recruitment Ltd; Manchester; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading recruitment agency in the UK is looking for a Motor Claims Handler to join a dynamic team in Manchester. You will manage a portfolio of motor claims from start to finish while providing exceptional customer service. The ideal candidate has experience in motor claims handling, strong communication skills, and a proactive approach to problem-solving. Competitive salary, annual bonus, and excellent benefits offered.

Benefits

Competitive salary

Annual company & performance-based bonus

Contributory pension scheme

25 days' annual leave + Bank Holidays

Employee discounts & perks

Gym benefits and wellbeing initiatives

Qualifications

• Previous experience within motor claims handling (FNOL or end-to-end claims management).
• Strong communication and relationship-building skills.
• A customer-first mindset with a proactive and solution-driven approach.
• Team player attitude and attention to detail.

Responsibilities

• Managing your own portfolio of motor claims from FNOL to hire process.
• Recommending and implementing effective claims management strategies.
• Continuously reviewing and improving claims handling processes.
• Building strong relationships with customers and colleagues.

Skills

Motor claims handling

Communication skills

Customer-first mindset

Attention to detail

Job description

Motor Claims Handler

Bolton Monday-Friday, 9am-5pm (Office-Based)
Salary: Up to 28,000 + Bonus + Excellent Benefits

Are you an experienced Motor Claims professional looking to take the next step in your career? Join a forward-thinking organisation within the Motor Fleet FNOL Department, where you'll play a key role in supporting customers and managing claims efficiently and empathetically.

As a Motor Claims Handler, you'll be part of a collaborative team, handling customer queries over the phone and ensuring each claim is managed with professionalism, integrity, and care. This is an excellent opportunity to build on your experience and develop your expertise within a supportive environment.

What You'll Be Doing

• Managing your own portfolio of motor claims from FNOL (First Notification of Loss) through to the hire process, providing accurate and timely updates to customers.

• Recommending and implementing the most effective claims management strategies, including MOJ, Credit Hire, and application of current case law to achieve cost-effective settlements.

• Continuously reviewing and improving claims handling processes to maximise efficiency and deliver excellent business outcomes.

• Building strong, trust-based relationships with customers and colleagues by delivering outstanding service and communication.

What We're Looking For

• Previous experience within motor claims handling (FNOL or end-to-end claims management).

• Strong communication and relationship-building skills.

• A customer-first mindset with a proactive and solution-driven approach.

• Team player attitude and attention to detail.

What's In It for You

• Competitive salary - up to 28,000 per year

• Annual company & performance-based bonus

• Contributory pension scheme

• 25 days' annual leave + Bank Holidays

• Employee discounts & perks

• Gym benefits and wellbeing initiatives

If you're ready to take the next step in your claims career and join a team that values growth, teamwork, and excellence -

Click APPLY today!