Motor Claims Handler - FNOL & Accidental Damage

Confidential; Manchester, Salford; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Recognition bonus

Contributory pension

Health cash plan

Free parking

Job summary

Confidential, FCA-regulated insurer, seeks a motor claims handler to own FNOL and accidental damage motor claims, with 35 hours weekly (Mon-Fri, 9am-5pm) on-site initially. You will assess cover, decide liability, and drive settlements with engineers, salvage teams and courtesy cars.

On offer: £26,500–£30,000 pa, annual reviews, a recognition bonus, a contributory pension and a company-paid health cash plan. Progression via funded CII training and in-house coaching.

Qualifications

• Motor claims experience in FNOL, accidental damage or both.
• Confidence managing a caseload and backing up your liability decisions.
• GCSE English and Maths at C/4 or above.

Responsibilities

• Take the claim, check cover and decide liability.
• Manage the claim through to settlement with engineers and repairers.
• Coordinate salvage and courtesy cars.

Skills

FNOL experience

Caseload management

Liability decisions

Education

GCSE English and Maths

Job description

These are the six questions motor claims handlers ask us on the first call, with straight answers.

What's the work?
FNOL and accidental damage motor claims for a well-established, FCA-regulated general insurer. You take the claim, check the cover, decide liability, and manage it through to settlement with engineers, repairers, salvage and courtesy cars. It's your caseload and your decisions.

What are the hours?
35 a week, Monday to Friday, 9am to 5pm, with flexible start and finish times. There's no rota, no Saturdays and no late shift.

Is it hybrid?
Not at first. You're on site five days a week until you pass probation, and hybrid working opens up after that.

Where is it, and how do I get there?
On the edge of Egerton, BL7, with free parking. It's an easy drive from Bolton, Bury, Darwen, Blackburn, Horwich, Chorley and Westhoughton. You'll need a car.

What does the money look like?
26,500 to 30,000. The top of the range is for around two years' motor claims. On top of that there's annual salary reviews, a recognition bonus, a contributory pension and a company-paid health cash plan.

What about progression?
The CII is fully funded, and there's a dedicated in-house motor claims trainer who coaches you one to one.

You'll need

• Motor claims experience in FNOL, accidental damage or both
• Confidence managing a caseload and backing up your liability decisions
• GCSE English and Maths at C/4 or above

Anything we haven't answered here, ask us.