Motor Claims Handler - FNOL & Accidental Damage

Red Dot Search UK Limited; Bolton; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Recognition bonus

Company pension

Health cash plan

Job summary

Red Dot Search UK Limited is seeking a motor claims handler to manage FNOL and accidental damage motor claims for a well-established insurer. You will check cover, decide liability, and drive the claim through to settlement, coordinating with engineers, repairers, salvage and courtesy cars.

Initially on-site five days a week, with hybrid working after probation. Salary ranges from £26,500 to £30,000 with annual reviews, a recognition bonus, a company pension and a health cash plan.

Qualifications

• Experience handling first notice of loss (FNOL) for motor claims.
• Understanding of liability assessment and settlement processes.
• Ability to work with engineers, repairers and adjusters to close claims.

Responsibilities

• Take FNOL motor claims, verify cover, assess liability and manage the claim to settlement with engineers, repairers, salvage and courtesy cars.
• Coordinate with internal teams to ensure timely resolution and accurate reserves.

Skills

FNOL knowledge

Motor claims handling

Customer service

Decision making

Education

General insurance knowledge

Tools

Insurance systems

Job description

These are the six questions motor claims handlers ask us on the first call, with straight answers.

What's the work?

FNOL and accidental damage motor claims for a well-established, FCA-regulated general insurer. You take the claim, check the cover, decide liability, and manage it through to settlement with engineers, repairers, salvage and courtesy cars. It's your caseload and your decisions.

What are the hours?

35 a week, Monday to Friday, 9am to 5pm, with flexible start and finish times. There's no rota, no Saturdays and no late shift.

Is it hybrid?

Not at first. You're on site five days a week until you pass probation, and hybrid working opens up after that.

Where is it, and how do I get there?

On the edge of Egerton, BL7, with free parking. It's an easy drive from Bolton, Bury, Darwen, Blackburn, Horwich, Chorley and Westhoughton. You'll need a car.

What does the money look like?

£26,500 to £30,000. The top of the range is for around two years' motor claims. On top of that there's annual salary reviews, a recognition bonus, a contributory pension and a company-paid health cash plan.

What about progression?

The CII is fully funded, and there's a dedicated in-house motor claims trainer who coaches you one to one.

Anything we haven't answered here, ask us.