Motor Claims Handler

MPJ Recruitment Ltd; Chorley; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Bonus structure

Flexible working

31 days holiday

Free parking

3x Life Assurance

6% Pension

Fully paid training

Excellent progression opportunities

Job summary

MPJ Recruitment Ltd is seeking a Motor Claims Handler to join a rapidly growing team in the North West. You will manage a caseload of motor claims, negotiate settlements and keep clients, insurers and solicitors informed throughout the process.

Working Monday to Friday 9am–5pm with flexible working options and a comprehensive benefits package including a bonus structure, 31 days holiday, free parking and a strong pension.

Qualifications

• Experience handling motor insurance claims.
• Ability to negotiate settlements.
• Strong communication with clients, insurers and solicitors.

Responsibilities

• Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently and in accordance with company policies and legal requirements.
• Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular updates and ensuring all parties are informed throughout the claims process.
• Accurately record and maintain all relevant documentation and correspondence related to credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations.
• Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to achieve favourable outcomes for clients.
• Gather all evidence, including witness statements, photographs, and relevant documentation, to support the claim.
• Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies, including the General Data Protection Regulation (GDPR) and Consumer Duty.
• Monitor and achieve individual and team performance targets, contributing to the overall success of the department.
• Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment and quantum evaluation.

Job description

Motor Claims Handler

Monday - Friday 9am - 5pm

Salary - up to £30k DOE plus bonus

MPJ Recruitment are currently working with a rapidly growing business who are currently growing their Motor Claims Handling team. This is a very exciting time to join the business as they have recently opened a second office in the North West with continued plans for growth in 2026.

As a Motor Claims Handler, you will be responsible for managing a caseload of Motor Claims. Your primary objective will be to negotiate settlements and make informed decisions to achieve favourable outcomes for clients.

Motor Claims Handler Duties:

• Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently and in accordance with company policies and legal requirements.
• Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular updates and ensuring all parties are informed throughout the claims process.
• Accurately record and maintain all relevant documentation and correspondence related to credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations.
• Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to achieve favourable outcomes for clients.
• Gather all evidence, including witness statements, photographs, and relevant documentation, to support the claim.
• Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies, including the General Data Protection Regulation (GDPR) and Consumer Duty.
• Monitor and achieve individual and team performance targets, contributing to the overall success of the department.
• Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment and quantum evaluation.

Motor Claims Handler Benefits:

• Monday-Friday
• Salary up to £30k
• Bonus structure
• Flexible working
• 31 days holiday
• Free parking
• 3x Life Assurance
• 6% Pension
• Fully paid training
• Excellent progression opportunities