Motor Claims Handler - New Team

IPS Group Limited; Manchester; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Private medical cover

Life insurance

Pension support

Overtime pay enhancements

Disability Confident employer scheme

Job summary

IPS Group Limited is recruiting a Motor Claims Handler for a newly created team in Manchester. You'll act as FNOL contact, capture incident details and set up claims accurately, supporting efficient customer journeys in stressful moments.

You'll work with internal and external teams, help improve workflows, and progress through the customer journey from start to finish. The role is full-time, hybrid with 4 days in the office after probation, with overtime on Saturdays when required.

Qualifications

• Experience handling motor claims.
• Strong communication and customer-focused approach.
• Ability to gather accurate information and investigate circumstances.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Handling incoming FNOL calls and logging claims accurately
• Gathering details on liability, third parties and property damage
• Assessing liability and supporting claim investigations where required
• Managing claims through the customer journey, including repairs and total loss cases
• Maintaining accurate claim records, reserves and payments

Skills

Motor claims handling

Communication skills

Customer-focused approach

Investigation

Attention to detail

Job description

Motor Claims Handler - New Team

Company: IPS Group Limited

Salary: £26,000 to £28,000 a year

Salary: £28,000 + 10% bonus

Hours: Full-time

Location: Manchester, M1 1RG

Location: Manchester City Centre (office-based during probation)

Working Hours: 40 hours per week

IPS is working with an innovative and fast-growing InsurTech who are expanding its UK claims operation. This is an excellent opportunity to join their team as an FNOL Claims Handler, becoming the initial point of contact for customers when they report a motor incident. This role forms part of a newly created claims team, offering the chance to join at an exciting stage of the company's growth. As one of the first team members in the function, you'll have the opportunity to make a real impact, contribute to the development of processes and customer journeys, and position yourself for future career progression as the business continues to expand.

The Role:

You will handle First Notification of Loss (FNOL) calls, capturing accurate incident details and assessing the situation to ensure each claim is set up correctly from the very start. You'll be speaking with customers at a stressful moment, so a calm and reassuring approach is essential as you ensure they receive a seamless journey. You'll work closely with internal colleagues and external suppliers to keep processes moving effectively and maintain exceptional levels of service.

As the UK operation continues to grow, you'll also play a role in improving workflows and customer experience.

Key responsibilities

• Handling incoming FNOL calls and logging claims accurately
• Gathering details on liability, third parties and property damage
• Assessing liability and supporting claim investigations where required
• Managing claims through the customer journey, including repairs and total loss cases
• Maintaining accurate claim records, reserves and payments

About You

You'll have previous experience handling motor claims, strong communication skills and a confident, customer-focused approach. You will also need to have the ability to gather accurate information, investigate claim circumstances and manage multiple priorities effectively.

You'll be comfortable working in a fast-paced environment, have excellent attention to detail and enjoy contributing ideas to improve processes and customer outcomes.

What’s in it for You

You’ll receive a competitive salary and bonus, overtime pay enhancements, private medical cover, life insurance and pension support. The role is hybrid, with full office presence during probation and then 4 days per week in the office. There may be the odd Saturday shift, which will be paid as overtime, along with some bank holiday cover once fully established.

Proud member of the Disability Confident employer scheme

[e-mail]

0121 392 9061 / 07967 701036

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.