Mortuary Business Support Officer

West Northamptonshire Council; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority in Northampton is seeking an administrative support professional to manage documents, maintain records, and communicate effectively within the team. The ideal candidate will have strong organisational skills, a proactive attitude, and experience in a support role. Responsibilities include preparing materials for meetings and ensuring reliable processes. This position emphasizes collaboration and delivering high-quality support in a diverse and inclusive environment.

Benefits

Diversity and inclusion initiatives

Career development opportunities

Supportive working environment

Qualifications

• Experience in an administrative or business support role.
• Good understanding of GDPR and importance of accurate record-keeping.
• Willingness to learn new systems and processes.

Responsibilities

• Manage a varied workload including preparing documents and maintaining records.
• Support meetings and events, handling enquiries with care.
• Coordinate communications and provide assistance across the service.

Skills

Strong organisational skills

Customer-focused attitude

Ability to handle sensitive information discreetly

Proactive approach

Competence with digital tools

Education

GCSEs in Maths and English

NVQ Level 2 in Business Administration or equivalent

Job description

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

What will you be doing?

You’ll be at the centre of the service’s administrative activity, managing a varied workload that includes preparing documents, maintaining records, supporting meetings and events, and handling enquiries with tact and care. You’ll use a range of systems to keep information organised and processes running efficiently. Your work will also involve supporting financial tasks, coordinating communications, and providing flexible assistance across the wider service when needed. Throughout, you’ll help maintain a reliable, well‑structured administrative foundation that enables the mortuary team to deliver their vital work.

About you

You’ll bring strong organisational skills, a proactive approach and the ability to stay composed under pressure. You communicate clearly, handle sensitive information with absolute discretion, and build positive working relationships with colleagues and the public. You’re confident using digital tools, comfortable managing competing priorities, and committed to delivering high‑quality support.

You’ll also have:

• Experience in an administrative or business support role.
• A good understanding of GDPR and the importance of accurate record‑keeping.
• GCSEs in Maths and English, plus an NVQ Level 2 in Business Administration (or equivalent experience).
• A positive, customer‑focused attitude and a willingness to learn new systems and processes.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like‑minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email [e-mail] for support. West Northants Council, where careers thrive.