Mortgage Collections Specialist — Hybrid/Remote

OSB Group; Chatham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading mortgage lender in Chatham is looking for enthusiastic individuals to join their Financial Support team. This role involves managing collections for mortgage accounts while providing exceptional customer service. Candidates should have customer service experience and strong communication skills. The position offers a salary ranging from £25,000 to £30,000, alongside a competitive benefits package including bonuses and flexible working options.

Benefits

Discretionary annual bonus

28 days annual leave

Contributory pension

Life Assurance

Private Medical Insurance

Hybrid working options

Qualifications

• Previous experience in a collections role or customer service within Financial Services.
• Experience in a regulated environment.
• Comfortable speaking on the phone and handling high call volume.

Responsibilities

• Efficiently manage collections on a portfolio of mortgage accounts.
• Tailor solutions to optimize outcomes for customers.
• Respond to inquiries promptly according to policies.
• Ensure compliance with regulatory requirements.

Skills

Customer service experience

Negotiation skills

Communication skills

Empathy

Listening skills

Job description

A leading mortgage lender in Chatham is looking for enthusiastic individuals to join their Financial Support team. This role involves managing collections for mortgage accounts while providing exceptional customer service. Candidates should have customer service experience and strong communication skills. The position offers a salary ranging from £25,000 to £30,000, alongside a competitive benefits package including bonuses and flexible working options.