Monitoring Officer

www.healthjobsuk.com - jobboard; Greater London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A local health service provider in Greater London is seeking a Monitoring Officer for a fixed-term position to support service quality and performance within Estates & Facilities. This role includes monitoring compliance with healthcare standards, conducting audits, and liaising with various stakeholders to ensure high service quality. The successful candidate will support continuous improvement in patient environment standards and ideally have experience in facilities management and compliance auditing. Full-time position with a salary range of £32,199 - £34,876 pro rata.

Qualifications

• Ability to relay constructive feedback on audit findings relating to cleaning shortfalls.
• Effective communication and team working with Estates & Facilities managers.
• Understanding of Environmental Management compliance and audits.

Responsibilities

• To monitor performance and compliance of Soft FM services.
• Implement Environmental Management compliance schemes.
• Provide input on contract variations and performance monitoring.

Job description

Main area Admin Grade Band 4 Contract Fixed term: 4 months (4 months till end of March 26) Hours Full time - 37.5 hours per week Job ref 199-7630748-FM-MT

Employer Croydon Health Services NHS Trust Employer type NHS Site Croydon University Hospital Town Thornton Heath Salary £32,199 - £34,876 pro rata pa incl HCAS outer Salary period Yearly Closing 12/01/2026 23:59 Interview date 20/01/2026

Monitoring Officer

Band 4

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

Monitoring Officer

Band 4, Full Time, Fixed Term - 4 months till end of March 26

To support the Assistant General Manager in ensuring high standards of performance are attained within several contracted and in-house Estates & Facilities services.

To undertake monitoring exercises Trust wide against agreed specifications i.e. The National Specifications for Cleanliness in the NHS or other key performance indicators (KPIs) and external contracts. To input data and provide reports for areas monitored to enable any remedial action to be undertaken.

Proposed Interview Date - 20th January

Main duties of the job

• To monitor all aspects of the patient environment covering the standards set in the Patient Led Assessments of the Care Environment (PLACE) programme. To record PLACE information in report form and use the monitoring software and databases as directed by the Assistant General Manager.
• To monitor performance and contract compliance of the Soft FM services to deliver continuous improvement and sustainability to the overall patient experience across sites.
• Implement Environmental Management compliance schemes and continually monitor compliance.
• Undertake planned and random auditing of the services.
• Undertake investigations and inspections of the facilities.
• Prepare and evaluate contract variations.
• Assist in the review and implementation of systems that will support continuous improvement of services

Working for our organisation

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

• Ability to relay constructive feedback on audit finding relating to cleaning shortfalls in performance standards
• Act as a liaison between the Trust, contract managers and service providers when arranging and undertaking monitoring exercises. Refer on any difficult or contentious issues to the Facilities Assistant General Manager for assistance and advice.
• Ensure effective communication and team working with Estates & Facilities managers and contractors to ensure that performance standards are met and maintained.
• Maintain effective relationships to ensure users are satisfied with service delivery e.g. patients, department/ward managers, ward housekeepers, contractors and other service users.
• Lead on Environmental Management projects on behalf of the Trust, ensuring compliance with regulations, attending meetings/seminars as required and monitoring compliance.
• Plan and organise projects, implement changes to practices, and provide training to Trust staff on environmental management compliance.
• Review monthly FM reports and verify data submitted.
• Lead the monitoring of all FM services in respect of quality, compliance and sustainability. Provide reports to various Trust groups and stakeholders.
• Participate and act upon the findings of the PLACE (Patient Led Assessment of the Care Environment) audits.
• Evaluate and analyse current service delivery of the Soft FM services against internal service level agreements and in line with the output specifications and contract monitoring agreements.
• Plan and organise FM service monitoring schedules.
• Undertake scheduled inspections as well as targeted visits to ascertain the condition and compliance of the facilities. Scope of the inspection may be focused on a specific FM service or general.
• Assist with the review and development of a contract monitoring system with the Soft FM supplier through preparation of audit tools.
• Assist in maintaining a contract monitoring database.
• Provide input to the quality monitoring system as an integral part of the service specifications.
• Provide input to the reporting system for the Trust.
• Prepare data in support of contract variations, which will feed into the overall cost for the service.
• Gather workload data, which will support contract performance and financial variations.
• Formulate and evaluate contract variations in conjunction with FM and the Soft FM Compliance Manager.
• Assess the impact of service development and implement necessary changes in Service Specifications.
• Participate in contract monitoring meetings as required.
• Effectively communicate on all aspects of Soft FM service provision to external agencies including, external contractors and private sector partner.
• Provide advice, education, and inform all Trust staff where appropriate, with regards to the FM services.
• Analyse and interpret contractor’s data records and reports.
• Prepare formal reports to be presented to Trust forums where necessary.
• Brief and direct specialist external advisors and consultants for specific aspects of service review and development where required.
• The postholder to take positive action to gain an understanding of sustainability and climate change and how the Trust is responding and lead on demonstrating a commitment to reducing the carbon and energy footprint for soft FM services.
• To undertake any other reasonable duties as requested, this may include responsibilities not normally covered on a day-to-day basis.
• To identify and report any changes of the Trust’s room data to the appropriate Estates & Facilities service responsible for updating the database.
• Awareness of Infection Control policies and guidance.
• Participation in the training of staff on schedules and cleaning frequencies.
• Assist in the ensuring and maintaining of compliance with Healthcare Standards, The National Specification for Cleanliness in the NHS and good practice guides.
• Responsibility for ensuring the patient environment is monitored and meets the highest possible standard achievable.
• Feedback information on findings of own monitoring and auditing by other parties.

Person specification

Skills and Abilities

Experience

Knowledge

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
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Your application
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References
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Closing date
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Shortlisting
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Application feedback
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Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Name Hannah Gilford Job title PA to Director of Estates and Facilities Email address [e-mail] Telephone number 02084013000