Money Adviser

NFP People; Worthing; Ibrido; GBP 26.000 - 32.000; Part-time

Vantaggi offerti da questo lavoro

Generous annual leave

Employee Assistance Programme

Contractual sick pay

Long service rewards

Workplace pension

Descrizione del lavoro

NFP People is seeking a Money Advice Caseworker in West Sussex, offering hybrid working conditions. You will support clients facing debt and financial hardship with high-quality advice and practical casework to help them understand options and take steps to resolve difficulties.

You will assess finances, prepare budgets, identify priority debts, negotiate with creditors and empower clients to make informed financial choices.

Competenze

• Experience of debt, money, welfare benefits, or related advice work.
• Knowledge of debt services, creditor negotiation, and financial capability support.
• An empathetic communicator.
• Comfortable with numbers and difficult conversations.
• A natural problem solver who stays calm under pressure.
• Organised, resilient, and adaptable.
• A team player who's open to feedback.

Mansioni

• Work directly with clients experiencing debt and financial hardship, providing high-quality advice and casework.
• Assess financial circumstances and prepare realistic budgets.
• Identify priority debts and negotiate with creditors.
• Empower clients to make informed decisions about their finances.

Descrizione del lavoro

Money Advice Caseworker

Position: Money Advice Caseworker

Location: West Sussex/hybrid

Salary: £29,000 PA (pro rata for part time) depending on experience

Hours: Full or part-time, 30 - 37 Hours, Mon-Fri

Contract: Fixed term Maternity contract - 12 months

Closing date: 19th November 2026.

About the Role

As a Money Advice Caseworker, you will work directly with clients experiencing debt and financial hardship. You will provide high-quality advice and casework, helping clients understand their options and take positive steps towards resolving their financial difficulties.

You will support clients with compassion and professionalism, breaking down complex information into practical, achievable solutions. This includes assessing financial circumstances, preparing realistic budgets, identifying priority debts, negotiating with creditors, and empowering clients to make informed decisions about their finances.

About You

We would love to hear from you if you have/are:

• Experience of debt, money, welfare benefits, or related advice work.
• Knowledge of debt services, creditor negotiation, and financial capability support.
• An empathetic communicator
• Comfortable with numbers and difficult conversations
• A natural problem solver who stays calm under pressure
• Organised, resilient, and adaptable
• A team player who's open to feedback

Trainee opportunities are available for candidates with benefits experience.

About the Organisation

Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems.

What's on Offer

The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus:

• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service
• Long service rewards: Extra leave
• Workplace pension: Auto-enrolment into our pension scheme

The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

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