Money Advice Caseworker

Citizens Advice in West Sussex; England; Ibrido; GBP 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Disability Confident employer scheme

Descrizione del lavoro

Citizens Advice in West Sussex is seeking a Money Advice Caseworker to support vulnerable clients with debt issues. You will deliver holistic debt casework, explore budget options, challenge creditors, and identify priority and non-priority debts while applying available debt solutions.

You'll collaborate with local offices, maintain accurate case records, and work to meet performance targets in a supportive, fast-paced environment.

Competenze

• Empathetic communicator who explains complex information clearly.
• Comfortable with numbers and handling challenging conversations.
• Able to manage a caseload in a fast-paced environment with teamwork.

Mansioni

• Provide holistic debt casework to help clients resolve debt issues.
• Work through budget, challenge creditors, identify priority and non-priority debts.
• Action available debt options and collaborate with local offices and agencies.
• Maintain accurate records and meet performance targets.

Conoscenze

Empathetic communicator

Numerical ability

Team player

Descrizione del lavoro

We are looking for a passionate, skilled adviser to join our team and make a meaningful difference in the lives of vulnerable people who are struggling with debt.

As a Money Advice Caseworker, you’ll provide holistic debt casework to help clients resolve their debt issues. As an experienced debt caseworker, you will work through budget, challenge creditors, identify priority and non-priority debts and be able to action available debt options.

Collaboration with our local offices and agencies is central to the role, alongside maintaining accurate records and meeting performance targets. This is a rewarding, client-focused role where strong communication, resilience, and organisational skills are essential.

What you’ll bring:You are an empathetic communicator who explains and presents complex information simply. You’ll be good with numbers and be comfortable having difficult conversations. As a resourceful and adaptable problem-solver, you will be able to effectively manage a challenging caseload in a fast-paced environment. You must be a team player, open to feedback and keen to learn.Specialist debt advice training/qualification is an advantage for this role, but full support is provided for you to develop.

Proud member of the Disability Confident employer scheme

Money Advice Caseworker

Company: Citizens Advice in West Sussex Salary: from £29,000 a year Hours: Full-time Location: West Sussex Working pattern: Hybrid - 1 day remote Job type: Contract Posting date: 4 Nov 2026 Closing date: 19 Nov 2026

Summary

We are looking for a passionate, skilled adviser to join our team and make a meaningful difference in the lives of vulnerable people who are struggling with debt.

As a Money Advice Caseworker, you’ll provide holistic debt casework to help clients resolve their debt issues. As an experienced debt caseworker, you will work through budget, challenge creditors, identify priority and non-priority debts and be able to action available debt options.

Collaboration with our local offices and agencies is central to the role, alongside maintaining accurate records and meeting performance targets. This is a rewarding, client-focused role where strong communication, resilience, and organisational skills are essential.

Essential requirements

What you’ll bring:You are an empathetic communicator who explains and presents complex information simply. You’ll be good with numbers and be comfortable having difficult conversations. As a resourceful and adaptable problem-solver, you will be able to effectively manage a challenging caseload in a fast-paced environment. You must be a team player, open to feedback and keen to learn.Specialist debt advice training/qualification is an advantage for this role, but full support is provided for you to develop.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.