Debt Adviser

MK Money Lifeline; Milton Keynes; Hybrid; GBP 11,000 - 14,000; Part time

Job summary

MK Money Lifeline is seeking a compassionate Debt Adviser to help clients take control of their finances and reduce debt. The role involves building trust with clients, identifying practical solutions, and working with staff and volunteers to deliver guidance and support.

You will provide budgeting support, respond to client queries, and maintain records while adhering to confidentiality. The position requires a flexible, travel-ready approach and DBS/safeguarding checks.

Qualifications

• Empathy and professional approach when supporting people in financial difficulty.
• Ability to manage sensitive information with confidentiality and integrity.
• Strong numeracy skills and attention to detail; able to interpret financial data.

Responsibilities

• Understand clients’ financial circumstances and debt problems.
• Agree and implement suitable debt solutions and budgeting support.
• Support clients throughout their case and respond to correspondence and calls.
• Provide information and tools to help clients make informed financial decisions.
• Signpost or refer clients to other services as appropriate.
• Maintain accurate, confidential records using an online case management system.
• Support outreach drop-in sessions and supervise/train volunteer advisers.

Skills

Empathy

Communication skills

Interpersonal skills

Numeracy

Literacy

MS Office

Teamwork

Travel flexibility

Education

Level 3 Generalist Debt Advice

Level 4 Casework/Specialist Debt Advice

Tools

Microsoft Office

Online case management system

Web-based systems

Job description

Debt Adviser

We are seeking a compassionate and proactive Debt Adviser to help people take control of their finances and work towards a future free from debt.

Position: Debt Adviser
Salary: £12,672 per annum for 18 hours per week - FTE £24,640
Location: Central Milton Keynes, principally office based with possible remote working
Hours: Part time, 18 hours per week, with flexibility around working patterns
Contract: 12 months, with an extension envisaged
Closing date: 27th November 2026

About the role

Join a small, supportive team helping people facing financial difficulties to manage their money, reduce debt and address the emotional challenges that often accompany financial hardship.

You will work directly with clients, building trusting relationships and helping them identify practical, achievable solutions. Working alongside staff and volunteer advisers, your key responsibilities will include:

• Understanding clients’ financial circumstances, debt problems and wider support needs.
• Agreeing and implementing suitable debt solutions and providing budgeting support.
• Supporting clients throughout their case, including responding to correspondence and calls.
• Providing information and tools to help clients make informed financial decisions.
• Signposting or referring clients to other services where appropriate.
• Maintaining accurate, confidential records using an online case management system.
• Supporting outreach drop-in sessions and helping supervise and train volunteer advisers.

On-the-job training will be provided, alongside formal training towards Level 3 Generalist Debt Advice and Level 4 Casework/Specialist Debt Advice qualifications.

About you

You will bring empathy, professionalism and a methodical approach, with the confidence to support people experiencing challenging circumstances.

You will have:

• Strong communication and interpersonal skills, including the ability to work sensitively with vulnerable clients and liaise assertively with creditors.
• Good attention to detail, numeracy and literacy.
• Confidence using Microsoft Office applications and web-based systems.
• The ability to work independently and collaboratively, maintaining appropriate professional boundaries.
• A flexible, self-motivated approach and the ability to travel to different locations.
• A commitment to confidentiality, honesty and integrity.

About the organisation

This independent charity provides free, confidential and impartial debt advice to people in Milton Keynes and the surrounding areas. Its work helps people understand and manage their finances while reducing the stress, anxiety and poor mental health that can accompany money worries.

The charity is guided by Christian values and supported by local churches. It welcomes applications from all sections of the community. This post is funded by the national lottery community fund.

The role is subject to a DBS disclosure and safeguarding checks. Applicants must demonstrate the right to work in the UK.

Other roles you may have experience of could include Debt Advisor, Money Adviser, Money Advice Officer, Financial Inclusion Officer, Welfare Adviser, Debt Caseworker or Advice Worker. #INDNFP