Money Advice Caseworker – Maternity cover

Citizens Advice Ltd; Crawley; Hybrid; GBP 26,000 - 32,000; Part time

Job summary

Citizens Advice Ltd in Crawley is seeking a Money Advice Caseworker on a maternity cover fixed-term contract until 1 December 2027. The role combines direct client support with debt advice and casework, working in a hybrid setting with salary £29,000 per annum pro rata for part-time staff.

You will assess financial circumstances, prepare budgets, identify priority debts, and negotiate with creditors, helping clients navigate options with empathy and clarity. DBS check is required.

Qualifications

• Experience of debt, money, welfare benefits, or related advice work.
• Knowledge of debt services, creditor negotiation, and financial capability support.
• Empathetic communicator and comfortable with numbers.
• DBS check required.

Responsibilities

• Provide high-quality debt advice and casework to clients.
• Assess financial circumstances and prepare realistic budgets.
• Identify priority debts and negotiate with creditors.
• Empower clients to make informed financial decisions.
• Communicate with compassion and professionalism.

Skills

Debt advice

Casework

Creditor negotiation

Financial capability support

Empathetic communicator

Numerical ability

Interpersonal skills

Organised

Team player

Education

Debt advice qualifications

Job description

Money Advice Caseworker – Maternity cover

Job summary

Salary £29,000 PA (pro rata for part time) depending on experience

Location Crawley

Workplace Hybrid working

Contract Fixed term contract, until 1 December 2027

Interviews will take place on 19 November 2026.

About the role

The Role

As a Money Advice Caseworker, you will work directly with clients experiencing debt and financial hardship. You will provide high-quality advice and casework, helping clients understand their options and take positive steps towards resolving their financial difficulties.

You will support clients with compassion and professionalism, breaking down complex information into practical, achievable solutions. This includes assessing financial circumstances, preparing realistic budgets, identifying priority debts, negotiating with creditors, and empowering clients to make informed decisions about their finances.

Who We’re Looking For

We are seeking an experienced Debt Adviser with experience of providing debt advice and casework.

We would love to hear from you it you are:

• Experience of debt, money, welfare benefits, or related advice work.
• Knowledge of debt services, creditor negotiation, and financial capability support.
• An empathetic communicator
• Comfortable with numbers and difficult conversations
• A natural problem‑solver who stays calm under pressure
• Organised, resilient, and adaptable
• A team player who’s open to feedback

Debt advice qualifications are helpful but not essential — we’ll support your development every step of the way.

DBS Check Required

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.