Money Advice Caseworker – Maternity cover

West Sussex County Council; Shoreham-by-Sea; On-site; GBP 26,000 - 36,000; Full time

Job summary

West Sussex County Council is seeking a Money Advice Caseworker to support clients in debt and financial hardship. You will deliver practical, compassionate advice and handle casework to help individuals understand options and take steps toward resolving difficulties.

The role involves assessing circumstances, preparing budgets, identifying priority debts, negotiating with creditors and empowering clients to make informed financial decisions.

Qualifications

• Experience of debt, money, welfare benefits or related advice work.
• Ability to explain complex information clearly.
• DBS check required.

Responsibilities

• Assess financial circumstances and prepare realistic budgets.
• Identify priority debts and negotiate with creditors.
• Provide high‑quality advice and casework to empower clients to act.
• Explain options in plain language and support clients through decisions.

Skills

Debt advice

Welfare benefits

Empathetic communicator

Numbers

Problem-solving

Organised

Team player

Education

DBS Check

Job description

Please note that unless stated, we do NOT accept CVs, only a completed application form.

Alternatively, if you are interested in volunteering for Citizens Advice in West Sussex please click here. Thank you.

If you care deeply about helping people, enjoy problem-solving, and want to make a real difference in your community, we would love to hear from you.

The Role

As a Money Advice Caseworker, you will work directly with clients experiencing debt and financial hardship. You will provide high-quality advice and casework, helping clients understand their options and take positive steps towards resolving their financial difficulties.

You will support clients with compassion and professionalism, breaking down complex information into practical, achievable solutions. This includes assessing financial circumstances, preparing realistic budgets, identifying priority debts, negotiating with creditors, and empowering clients to make informed decisions about their finances.

Who We’re Looking For

We are seeking an experienced Debt Adviser with experience of providing welfare advice, casework or debt advice.

We would love to hear from you if you are:

• Experience of debt, money, welfare benefits, or related advice work.
• Knowledge of debt services, creditor negotiation, and financial capability support.
• An empathetic communicator
• Comfortable with numbers and difficult conversations
• A natural problem‑solver who stays calm under pressure
• Organised, resilient, and adaptable
• A team player who’s open to feedback

Debt advice qualifications are helpful but not essential — we’ll support your development every step of the way.

DBS Check Required

We reserve the right to close this vacancy early and therefore encourage early applications.