Money Advice Caseworker – Maternity cover

Schools; Shoreham-by-Sea; On-site; GBP 22,000 - 32,000; Full time

Job summary

Schools in Shoreham-by-Sea is seeking a Money Advice Caseworker to work directly with clients facing debt and financial hardship. You will provide high-quality advice, assess circumstances, and help clients understand options to take concrete steps toward resolving difficulties.

You will negotiate with creditors, prepare budgets, identify priority debts, and empower clients to make informed financial decisions.

Qualifications

• Experience of debt, money, welfare benefits, or related advice work.
• Knowledge of debt services, creditor negotiation, and financial capability support.
• Empathetic communicator.
• Comfortable with numbers and difficult conversations.
• Organised, resilient, and adaptable.
• Team player open to feedback.
• DBS check required or helpful but not essential

Responsibilities

• Assess clients' financial circumstances and identify options for resolution.
• Prepare realistic budgets and identify priority debts.
• Negotiate with creditors and creditors on behalf of clients.
• Explain complex financial information in plain language.
• Empower clients to make informed decisions and take concrete steps.

Skills

Debt advice experience

Welfare benefits knowledge

Empathetic communicator

Numerical literacy

Problem solving

Organised and resilient

Team player

Feedback mindset

Job description

If you care deeply about helping people, enjoy problem-solving, and want to make a real difference in your community, we would love to hear from you.

The Role

As a Money Advice Caseworker, you will work directly with clients experiencing debt and financial hardship. You will provide high-quality advice and casework, helping clients understand their options and take positive steps towards resolving their financial difficulties.

You will support clients with compassion and professionalism, breaking down complex information into practical, achievable solutions. This includes assessing financial circumstances, preparing realistic budgets, identifying priority debts, negotiating with creditors, and empowering clients to make informed decisions about their finances.

Who We’re Looking For

We are seeking an experienced Debt Adviser with experience of providing welfare advice, casework or debt advice.

We would love to hear from you if you are:

• Experience of debt, money, welfare benefits, or related advice work.
• Knowledge of debt services, creditor negotiation, and financial capability support.
• An empathetic communicator
• Comfortable with numbers and difficult conversations
• A natural problem‑solver who stays calm under pressure
• Organised, resilient, and adaptable
• A team player who’s open to feedback

Debt advice qualifications are helpful but not essential — we’ll support your development every step of the way.

DBS Check Required