Money Advice/Debt Caseworker

Citizens Advice Ltd; Gateshead; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Citizens Advice Ltd in the United Kingdom is looking for a Money Advice Caseworker to help clients navigate debt and social welfare rights. You will manage casework, provide guidance, and support financial wellbeing through remote and in-person venues.

We welcome applicants with debt-advice experience or those with transferable skills for trainees; rolling recruitment means early applications are encouraged.

Qualifications

• Experience in debt advice or transferable skills for trainees.
• Strong communication and casework skills.
• Ability to work remotely and in-person venues.

Responsibilities

• Provide guidance on social welfare rights.
• Manage casework and client interactions.
• Deliver services via remote options and in-person venues.

Skills

Debt advice

Transferable skills

Customer service

Job description

Are you passionate about helping others and making a difference in people's lives? We have exciting opportunities for Money Advice/Debt Caseworker to join this expanding service. We're also open to considering trainees for this role.

What you'll be doing

As a Money Advice Caseworker, you will provide guidance on social welfare rights, manage casework, and deliver services through various channels, including remote options and in-person at designated venues. You'll be working closely with clients to improve their financial wellbeing and quality of life.

We are looking for applicants with relevant experience in debt advice or transferable skills for trainees.

This is a rolling recruitment campaign therefore early application is recommended.

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