Money Adviser

NFP People; England; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

Employee Assistance Programme

Contractual sick pay

Job summary

NFP People in West Sussex is seeking an experienced Money Advice Caseworker to support clients experiencing debt and financial hardship. You will deliver high-quality advice and practical casework to help people understand options and take steps to resolve difficulties.

This role involves assessing finances, budgeting, negotiating with creditors, and supporting clients with compassionate communication. Hybrid working is available, with a fixed-term maternity contract of 12 months.

Qualifications

• Experience of debt, money, welfare benefits advice.
• Ability to negotiate with creditors.
• Strong numerical and communication skills.

Responsibilities

• Provide high-quality money advice and casework to clients in debt or financial hardship.
• Assess financial circumstances and prepare realistic budgets.
• Identify priority debts and negotiate with creditors.
• Support clients with compassionate, clear guidance to make informed financial decisions.

Skills

Debt advice

Benefits knowledge

Empathetic comms

Numeracy

Problem solving

Tools

Budgeting software

Job description

We are seeking an experienced Money Advice Caseworker with experience of providing benefits advice.

If you care deeply about helping people, enjoy problem-solving, and want to make a real difference in your community, we would love to hear from you.

Trainee opportunities are available providing candidates have benefits experience.

Position: Money Advice Caseworker

Location: West Sussex/hybrid

Salary: £29,000 PA (pro rata for part time) depending on experience

Hours: Full or part-time, 30 - 37 Hours, Mon-Fri

Contract: Fixed term Maternity contract - 12 months

Closing date: 19th November 2026. This role may close sooner than advertised so apply.

About the Role

As a Money Advice Caseworker, you will work directly with clients experiencing debt and financial hardship. You will provide high-quality advice and casework, helping clients understand their options and take positive steps towards resolving their financial difficulties.

You will support clients with compassion and professionalism, breaking down complex information into practical, achievable solutions. This includes assessing financial circumstances, preparing realistic budgets, identifying priority debts, negotiating with creditors, and empowering clients to make informed decisions about their finances.

About You

We would love to hear from you if you have/are:

• Experience of debt, money, welfare benefits, or related advice work.
• Knowledge of debt services, creditor negotiation, and financial capability support.
• An empathetic communicator
• Comfortable with numbers and difficult conversations
• A natural problem solver who stays calm under pressure
• Organised, resilient, and adaptable
• A team player who's open to feedback

Trainee opportunities are available for candidates with benefits experience.

About the Organisation

Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems.

What's on Offer

The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus:

• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service

The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Debt Advice, Debt Advisor, Debt Caseworker.