Mon-Fri Service Advisor - Aftercare & Customer Impact

Flame Recruitment; Royal Tunbridge Wells; On-site; GBP 30,000 - 36,000; Full time

Job summary

An automotive recruitment agency is seeking an Aftersales Advisor to join a main dealership in Tunbridge Wells, UK. This role involves responding to customer requests, managing service bookings, and ensuring customer satisfaction through effective vehicle handover and complaint resolution. The ideal candidate will have a background in the automotive industry and excellent customer service skills, alongside a valid UK driving licence. The position offers a competitive salary package without weekend shifts.

Qualifications

• Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop.
• Good customer service skills are essential.
• Must hold a full UK driving licence.

Responsibilities

• Responding to customer requests.
• Booking in vehicles for service / repair.
• Checking in vehicles.
• Track vehicle through the workshop.
• Handover the vehicle.
• Achieve incremental sales.
• Use technology effectively.
• Manage your own performance.
• Contribute to effective working.
• Deal with customer complaints.
• Contribute to improved service processes.

Skills

Excellent customer service skills

Experience in a main dealership or independent workshop

Full UK driving licence

Job description

An automotive recruitment agency is seeking an Aftersales Advisor to join a main dealership in Tunbridge Wells, UK. This role involves responding to customer requests, managing service bookings, and ensuring customer satisfaction through effective vehicle handover and complaint resolution. The ideal candidate will have a background in the automotive industry and excellent customer service skills, alongside a valid UK driving licence. The position offers a competitive salary package without weekend shifts.