Modern Apprentice Business Administration

NECSWS; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading tech support firm in Birmingham is seeking an Apprentice Technical Support to provide administrative and technical help on managed service contracts. The ideal candidate will assist with resolving faults, update systems, and deliver excellent customer service. Candidates should have GCSEs in English and Maths, along with a strong desire to learn and work effectively in a team. This is a full-time on-site position with an excellent benefits package.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan with employer contributions

Flexible benefits

Free access to LinkedIn Learning

Qualifications

• Candidates should ideally have a BTEC in ICT or Business Admin.
• Some previous experience in a support desk environment is beneficial.
• Basic knowledge of Windows and Microsoft Office is necessary.

Responsibilities

• Log and resolve incidents and service requests.
• Update customer records, assets, and repairs.
• Support engineers and escalate issues when necessary.
• Assist with system changes and keep information accurate.
• Communicate clearly with users and the support team.

Skills

BTEC in ICT or Business Admin

Some experience in a support desk environment

Basic knowledge of Windows

Basic knowledge of Microsoft Office

UK driving licence

Education

GCSEs in English and Maths

Job description

This role is based 100% on-site in Perry Barr Birmingham

The ability to gain full UK Security clearance is essential

Apprentice Technical Support Role Summary

Join a support team to learn how to provide admin and technical help on managed service contracts. Youll assist with resolving faults updating systems and delivering great customer service.

Key Responsibilities

• Help log and resolve incidents and service requests.
• Update customer records assets and repairs.
• Support engineers and escalade issues when needed.
• Assist with changes to systems and keep information accurate.
• Communicate clearly with users and the team.

Qualifications

Skills & Experience

• Ideally BTEC in ICT or Business Admin with GCSEs in English and Maths.
• Some experience in a support desk environment is helpful.
• Basic knowledge of Windows and Microsoft Office.
• A UK driving licence is a plus.

Personal Qualities

• Good communicator and team player.
• Customer-focused and professional.
• Able to make decisions and solve problems.
• Motivated organised and eager to learn.

Additional Information

We pride ourselves in offering an excellent benefits package including an aboveaverage pension scheme. When you join the team at NEC Software Solutions you are provided with the following :

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy / sell
• 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like when you like how you like.

Other Information

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad our software is helping to dispatch ambulances support families keep trains on the move locate missing people and even test the hearing of newborn babies.

Working with us youll be helping our 3000 employees push the boundaries of whats possible and support amazing public services.

We work with governments hospitals police forces housing providers local authorities and more. We help them pay financial support faster speed up treatments for patients and respond to emergencies in the right way. The more we do the more our customers can do for others. And together we make a world of difference.

Wed love your help. And well support you all the way.

Remote Work : No

Employment Type : Full-time

Key Skills

• Anti Money Laundering
• Healthcare Attorney
• Desktop Support
• Data Entry Operation
• Home Care
• Adobe Photoshop

Experience : years

Vacancy : 1