Mobile Network Administrator

Lancashire & South Cumbria NHS Foundation Trust; Ormskirk; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in Ormskirk seeks a Mobile Network Administrator to support the Older Adult Mental Health Service. The role requires proficiency in administration and customer care, with responsibilities including meeting support and administrative tasks. Ideal candidates will have NVQ Level 3 in Customer Care or Business Administration, demonstrate a commitment to personal development, and have experience in a dynamic environment. The position is office-based, focusing on caring for service users.

Benefits

Flexible working options

Qualifications

• Must have NVQ Level 3 in Customer Care or equivalent experience.
• Demonstrable commitment to continuous personal development is required.
• Previous experience as a secretary/administrator is essential.

Responsibilities

• Support meetings by minuting sensitive discussions.
• Provide various administrative tasks including diary management.
• Respond to service users' queries professionally.

Skills

Accurate keyboard skills

Able to work under pressure

Professional and tactful

Education

NVQ Level 3 in Customer Care or Business Administration

EDCL or Equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Access

Job description

Go back Lancashire & South Cumbria NHS Foundation Trust

Mobile Network Administrator

The closing date is 22 January 2026

Please note, we are unable to offer sponsorship for this post. You must have ongoing right to work in the UK to be considered for this role. An exciting opportunity has arisen for a Band 3 Mobile Network Administrator to work within our Older Adult Mental Health Service, supporting the West Lancs Integrated Service. Your previous employment in administration and customer service will provide you with the foundation needed to work efficiently, competently and with a caring demeanour. Our service users are at the heart of what we do. Our admin teams provide the vital link for those who require support within our service whether that be queries regarding their referrals, booking appointments or responding to medication or clinical concerns.

Main duties of the job

Our administrators are required to support meetings therefore you must have proven experience in minuting meetings that are of a sensitive nature. Attention to detail is a pre-requisite. We are focused on care therefore our work must reflect this.

• We are approachable and show compassion
• We actively listen to what people need and proactively offer support
• We pay attention to our own wellbeing and the wellbeing of others
• We celebrate success and provide feedback that is sincere and genuine

Please read the job description and person specification attached to ensure your experience aligns with the post. Your duties will include but not be limited to those detailed.

The ability to work flexibly is a requirement as at times you will be required to provide support to our teams within the Mental and Physical Health Networks, including reception duties. Appropriate travel time will be agreed when you are instructed to work away from your base site.

Due to the needs of the service, remote working is not available as our colleagues are required to be office based.

About us

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups. If you'd like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi‑time.

Job responsibilities

For further information about the role, please see the attached recruitment pack which includes a detailed job description and person specification, or visit our website via Lancashire and South Cumbria NHS FT.

Person Specification

Qualifications

• NVQ Level 3 in Customer Care or Business Administration - or equivalent experience
• Demonstrable commitment to continuous personal development
• EDCL or Equivalent

Knowledge

• Knowledge of LSCFT policies and values
• Good working knowledge of all Microsoft office applications e.g. Excel, Access, Word, PowerPoint
• Awareness of issues in the Mental Health Network

Experience

• Previous experience as a Secretary/Administrator including diary management
• Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment
• Experience of supporting and minuting meetings

Skills

• Accurate keyboard skills for producing reports and correspondence etc. including live note taking at RSA II or equivalent
• Capable of working under pressure and using own initiative; able to prioritise workload
• Professional, self‑confident, tactful and diplomatic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust