Customer Experience Advisor – Branch & Phone

Skipton Building Society; Bridlington; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

Holiday allowance

Pension contributions

Private medical insurance

Employee discounts

Volunteer days

Mortgage & savings accounts

Salary sacrifice

Employee assistance programme

Job summary

Skipton Building Society in Bridlington is recruiting a Customer Service Consultant to work 36 hours per week across Bridlington and Scarborough branches, in a permanent role. You will greet customers, assess needs, explain savings products, and keep records up to date, with a strong focus on delivering friendly, first-class service across in-branch, phone and digital channels.

The role offers a salary of £25,800 per annum, with a range of benefits including pension contributions, generous

Qualifications

• Previous experience interacting with customers.
• Experience in person or over the phone can be valuable.
• Able to engage with customers via branch, phone or online channels.

Responsibilities

• Be the first point of contact, warmly welcoming customers in-branch and over the phone.
• Ask insightful questions to understand needs and tailor solutions.
• Listen carefully and offer personalised financial options.

Skills

Customer service experience

Excellent communication

Time management

Job description

Skipton Building Society in Bridlington is recruiting a Customer Service Consultant to work 36 hours per week across Bridlington and Scarborough branches, in a permanent role. You will greet customers, assess needs, explain savings products, and keep records up to date, with a strong focus on delivering friendly, first-class service across in-branch, phone and digital channels.

The role offers a salary of £25,800 per annum, with a range of benefits including pension contributions, generous