Customer Service Consultant: In-Branch & Virtual Support

Skipton Building Society; Bridlington; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual discretionary bonus scheme

25 days annual leave + bank holidays

Holiday trading scheme

Employer matched pension (up to 10%)

Private medical insurance

Salary sacrifice for hybrid/electric車

Volunteer days (3 per year)

Job summary

Skipton Building Society is seeking a Customer Service Consultant in Bridlington/Scarborough area. This permanent full-time role (36 hours per week) places customers at the heart of the service, both in-branch and by phone, with a focus on understanding needs and delivering tailored financial solutions.

The role emphasizes listening, proactive outreach, accurate record-keeping, and adherence to policies, supported by ongoing training.

Qualifications

• Previous customer interaction experience.
• Bank/building society experience preferred but not required.
• Ability to work in a team and handle multiple customers.

Responsibilities

• Be the first point of contact with customers in-branch and over the phone.
• Engage and understand customers' needs to provide tailored solutions.
• Listen and tailor solutions to individual circumstances.
• Proactive outreach to customers by phone.
• Maintain accurate records in internal systems, including vulnerable customers.
• Adhere to policies with training and coaching.

Skills

Customer service

Phone support

In-branch service

Listening skills

Problem solving

Job description

Skipton Building Society is seeking a Customer Service Consultant in Bridlington/Scarborough area. This permanent full-time role (36 hours per week) places customers at the heart of the service, both in-branch and by phone, with a focus on understanding needs and delivering tailored financial solutions.

The role emphasizes listening, proactive outreach, accurate record-keeping, and adherence to policies, supported by ongoing training.