Midweight User Researcher with UX or SD background

NTT America, Inc.; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading global innovator seeks a Midweight User Researcher to develop human-centered experiences. Candidates should have over 5 years of experience in user research and showcase a strong portfolio. Responsibilities include leading research projects, applying varied methods, and synthesizing insights for strategic design decisions. The role emphasizes inclusive design principles and requires strong communication skills. Flexible work options and a commitment to diversity in hiring are offered.

Benefits

Flexible work options

Learning and Development opportunities

Tailored benefits for wellbeing

Qualifications

• 5+ years of relevant experience in user research and UX or service design.
• Strong portfolio showcasing research impact and storytelling.
• Confident in facilitating workshops and engaging with senior stakeholders.

Responsibilities

• Lead end-to-end user research projects, from planning to delivery.
• Apply qualitative and quantitative methods to uncover user needs.
• Synthesize complex findings into actionable insights.

Skills

User-centered design principles

Qualitative research methods

Quantitative research methods

Workshop facilitation

Communication skills

Education

Degree in User Research, Psychology, HCI, Service Design

Job description

What you'll be doing:

As a Midweight User Researcher at Tangity, you’ll play a pivotal role in shaping human-centred experiences across a variety of sectors, including banking, insurance, and public services, within agile, cross-functional teams. With 5+ years of experience in user research, UX, or service design, you’ll bring deep expertise in understanding user needs and translating complex business and organisational challenges into clear, evidence-based insights that guide design and delivery.

You’ll lead research activities from planning and conducting qualitative and quantitative studies to synthesising insights and communicating findings that drive strategic design decisions. You’ll work closely with designers, product managers, and developers to ensure solutions are inclusive, accessible, and grounded in genuine user understanding.

Applicants must be clearable, have proven experience with GDS (Government Digital Service) standards and be able to demonstrate their work through a portfolio, case studies or work samples.

• Work on end-to-end user research projects, from scoping and planning through to delivery, ensuring insights directly inform UX and service design strategies
• Apply a wide range of qualitative and quantitative methods (e.g. depth interviews, contextual inquiries, diary studies, usability testing, surveys) to uncover user needs, motivations, and behaviours across digital and service touchpoints
• Contribute to UX and Service Design streams to co-create personas, journey maps, blueprints, and behavioural frameworks that translate insights into tangible design opportunities
• Synthesise complex findings into clear, actionable insights and communicate strategic recommendations that shape both user experience and service delivery
• Facilitate workshops, research playbacks, and alignment sessions to build shared understanding and influence cross-functional decision-making
• Test early concepts, prototypes, and service interactions to validate assumptions, reduce risk, and iterate based on evidence
• Champion inclusive design and accessibility, embedding these principles into both research planning and experience design

What experience you'll bring:

Must Have:

• 5+ years of relevant experience in user research, and UX or service design
• Strong portfolio showcasing research impact, storytelling, and end-to-end project involvement
• Proven expertise in user-centred design principles, qualitative and quantitative research methods, and translating insights into design opportunities
• Skilled in planning, conducting, and analysing research independently, from discovery to validation
• Able to communicate findings clearly and persuasively, influencing decisions at all organisational levels
• Confident in facilitating workshops and engaging with senior stakeholders
• Knowledge of accessibility standards (e.g., WCAG) and proven experience with GDS (Government Digital Service) standards
• Eligible for SC clearance (British citizen or equivalent, with 5 years of continuous UK residency)
• Strong written and verbal English communication skills

Nice to Have:

• Degree in User Research, Psychology, HCI, Service Design, or a related discipline
• Experience working in complex, regulated sectors such as banking or insurance
• Interest in systems thinking or organisational design, applying service design to drive broader transformation

Who we are:

About NTT DATA and Tangity

NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage—precision, long-term thinking, and social responsibility—into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation. Tangity, part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.

What we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer – we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.