Midlands Field Service Engineer – EPoS/IT Hardware, Travel

nGeneration Limited; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van and fuel card

Training opportunities

19.6 days annual leave

Job summary

nGeneration has a great opportunity for a Field Service Engineer in the Midlands and surrounding area. You will install, refurbish and maintain EPoS and related IT equipment at client sites, with on-call responsibilities and a 13-hour shift pattern.

Essential is a clean UK driving licence and willingness to travel daily. Training for EPoS is provided if needed, and a company van with fuel card is provided.

Qualifications

• 1 year of IT support experience (preferred).
• 1 year of EPOS experience (preferred).
• Willingness to travel to client sites daily.
• UK Manual Driving Licence (required).

Responsibilities

• Conduct daily visits to client locations for break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other IT equipment.
• Travel to client sites to provide on-site equipment swap-out services, minimizing downtime for the client during the replacement process.
• Set up Wi‑Fi devices and identify faults with data network cables on-site.
• Troubleshoot and resolve technical, hardware, or software issues during site visits, escalating when necessary.
• Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site. UK-wide travel may be required.
• Travel to different regions (North West, Central, South East & South West) and away from home as needed.

Skills

IT support

EPOS

Job description

nGeneration has a great opportunity for a Field Service Engineer in the Midlands and surrounding area. You will install, refurbish and maintain EPoS and related IT equipment at client sites, with on-call responsibilities and a 13-hour shift pattern.

Essential is a clean UK driving licence and willingness to travel daily. Training for EPoS is provided if needed, and a company van with fuel card is provided.