Field Service Technician / Engineer - Midlands

nGeneration Limited; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van and fuel card

Training opportunities

19.6 days annual leave

Job summary

nGeneration has a great opportunity for a Field Service Engineer in the Midlands and surrounding area. You will install, refurbish and maintain EPoS and related IT equipment at client sites, with on-call responsibilities and a 13-hour shift pattern.

Essential is a clean UK driving licence and willingness to travel daily. Training for EPoS is provided if needed, and a company van with fuel card is provided.

Qualifications

• 1 year of IT support experience (preferred).
• 1 year of EPOS experience (preferred).
• Willingness to travel to client sites daily.
• UK Manual Driving Licence (required).

Responsibilities

• Conduct daily visits to client locations for break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other IT equipment.
• Travel to client sites to provide on-site equipment swap-out services, minimizing downtime for the client during the replacement process.
• Set up Wi‑Fi devices and identify faults with data network cables on-site.
• Troubleshoot and resolve technical, hardware, or software issues during site visits, escalating when necessary.
• Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site. UK-wide travel may be required.
• Travel to different regions (North West, Central, South East & South West) and away from home as needed.

Skills

IT support

EPOS

Job description

JOB OVERVIEW

We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.

Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi, and other industry‑related IT equipment.

In this role, to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.

HOME LOCATION REQUIRED

Midlands & surrounding area.

DUTIES

Conduct daily visits to client locations for the purpose of Break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other pertinent IT equipment in the industry.

Travel to client sites to provide on‑site equipment swap‑out services, minimising downtime for the client during the replacement process.

Perform the set up of Wi‑Fi devices and identify faults with data network cables on‑site.

Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.

Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site. North West, Central, South East & South West (Disclaimer: There will also be UK‑wide travel and staying away from home when required).

If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT installations, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.

SALARY

£28,678 per annum (Including On-Call Supplement)

JOB TYPE

Full‑Time, Permanent

WORKING HOURS

13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)

PLEASE NOTE

Candidates will need a clean Full UK Manual Driver's License, which is essential for this role.

ABOUT THE COMPANY

nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK.

nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as repairs, support hub (service desk), staging and warehousing. All the 'behind the scenes' staff are based at the HQ location.

REQUIREMENTS

Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.

Essential requirement: Willingness to travel to client sites daily.

Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

EXPERIENCE

• 1 year of IT support experience (preferred)
• 1 year of EPOS experience (preferred)

LICENCE/​CERTIFICATION

• UK Manual Driving Licence (required) - International Driving Licences are NOT accepted

WILLINGNESS TO TRAVEL

• 100% (preferred)

Excellent communication skills (both written and verbal)

BENEFITS

Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card. This means you won't have to worry about transportation and fuel expenses while performing your duties. Whether it's commuting to work or visiting clients on‑site, the company van and fuel card will be at your disposal to ensure a smooth and hassle‑free journey.

We highly value our employees and understand the importance of work‑life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:

• Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us
• 19.6 Days Annual Leave: We understand the importance of work‑life balance and offer a generous annual leave allowance of 19.6 days inclusive of bank holidays. Take the time you need to relax, recharge, and spend quality time with your loved ones. As you will be working a 3 day on/3 day off rota, if you book just 3 days off, you will get 9 days off!
• Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team‑building activities
• Company Employee of the Quarter: The company run a quarterly Employee and Manager of the Quarter award, where 1 Manager gets selected and up to 3 Employees, you even get a monetary recognition if you get nominated from your line manager