Mid-Market CSM | Drive Adoption & Renewals (EMEA)

Atlassian Corp.; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

At Atlassian, a Customer Success Manager for the Mid-Market EMEA role focuses on driving adoption, program success, and renewals for a key customer segment. You will partner with DX customers, ensuring value realization and alignment with business goals.

The position supports a flexible work model (office, home, or hybrid) with proximity to the UK-based EMEA sales team, and requires 3-5 years in customer success, preferably in a startup environment.

Qualifications

• 3-5 years of customer success management experience, ideally at a startup.
• Based in the UK to ensure proximity to the EMEA sales team.
• Strong communication and presentation skills; able to work with executives.

Responsibilities

• Become a product expert and a master of our customer success process.
• Own the full customer lifecycle: implementation, program success, renewal.
• Create and maintain a customer success plan with tracked initiatives.
• Meet targets for net renewal and customer expansion, forecast renewals.
• Identify and resolve renewal challenges to maintain high renewal rates.
• Collaborate with all functions to ensure customer success and drive value.

Skills

Customer Success Management

Account growth & renewals

Stakeholder communication

Cross-functional collaboration

Executive relationship management

Job description

At Atlassian, a Customer Success Manager for the Mid-Market EMEA role focuses on driving adoption, program success, and renewals for a key customer segment. You will partner with DX customers, ensuring value realization and alignment with business goals.

The position supports a flexible work model (office, home, or hybrid) with proximity to the UK-based EMEA sales team, and requires 3-5 years in customer success, preferably in a startup environment.