Remote Enterprise CSM: Drive Strategic Transformation

Atlassian Corp.

Greater London

Hybrid

GBP 80,000 - 120,000

Full time

36 hours ago

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Benefits offered by this job

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Job summary

Atlassian is hiring a Customer Success Manager dedicated to a portfolio of Enterprise customers in the UK. You’ll drive transformation using our platform, overseeing implementation, adoption, and renewal while coordinating cross-functional teams to deliver measurable value.

You’ll join a collaborative CSM group reporting to the VP of Customer Experience. The role emphasizes proactive, strategic partnership with customers, with options for remote or hybrid work within the UK and potential for

Qualifications

Experience in enterprise customer success or management consulting.
Ability to learn and communicate about technical topics and products.
Excellent presentation and relationship-building skills across management levels.
Startup experience is a plus.

Responsibilities

Become a product expert and a master of our Customer Success process.
Own the full customer lifecycle, from implementation to renewal.
Coordinate internal teams to support each customer (ProServ, Sales, Support, Solutions).
Create and maintain a customer success plan and track initiatives.
Meet targets for net renewal and forecast renewals.
Identify renewal challenges to maintain a high renewal rate.