EMEA Mid-Market CSM: Drive Adoption & Growth

Ashby; United Kingdom; À distance; GBP 38 000 - 89 000; Plein temps

Avantages offerts par ce poste

Stock options (10-year exercise window

Unlimited PTO

12 weeks of fully paid family leave

Equipment, software and office budget

€100/month education budget

Private medical insurance

Résumé du poste

Ashby is hiring a Customer Success Manager for the EMEA region to shape and scale high-touch customer experience across mid-market customers. You will manage a diverse book of 60+ customers, drive adoption and retention, and work closely with Sales, Marketing, Product, and Ops to deliver value.

The role emphasizes teaching and training, with a focus on technically complex product configurations and data workflows to unlock customer value.

Qualifications

• Minimum 2 years of B2B SaaS Customer Success experience.
• Manage a book of ~60 mid-market customers with >$1.5M ARR.
• Collaborate with Sales, Marketing, Product, and Operations.
• Tailor trainings and product walkthroughs to customer challenges.
• Work with technically complex products and explore details.

Connaissances

CS in B2B SaaS

60 mid-market customers

Cross-functional collaboration

Product expertise

Technical product knowledge

Data workflows

Description du poste

Ashby is hiring a Customer Success Manager for the EMEA region to shape and scale high-touch customer experience across mid-market customers. You will manage a diverse book of 60+ customers, drive adoption and retention, and work closely with Sales, Marketing, Product, and Ops to deliver value.

The role emphasizes teaching and training, with a focus on technically complex product configurations and data workflows to unlock customer value.