Enterprise CSM - Europe Growth

Gain; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Sport card

Clear development path

Career progression opportunities

Team outings and events

Job summary

Gain is seeking a Customer Success Manager to engage with our PE, M&A Advisors and consultancies across Europe. You will own the relationship end-to-end, drive renewals and upsell, and serve as the voice of the customer to influence product development.

You will manage a robust book of enterprise accounts, work across regions, and help customers realise the value of our platform while collaborating with sales, support and product. Fluent English and 3+ years in B2B SaaS are required.

Qualifications

• 3+ years in a client-facing B2B SaaS role within PE/M&A or related sectors.
• Proven ability to manage enterprise client relationships and drive value.
• Strong communication and stakeholder management across regions.

Responsibilities

• Own the end-to-end enterprise relationships across Europe.
• Drive renewals and upsell opportunities with strategic partners.
• Act as the voice of the customer to influence product and roadmap.
• Collaborate with Sales, Support and Product to ensure customer success.
• Promote a customer-first culture and strong satisfaction metrics.

Skills

Client-facing

B2B SaaS

English fluency

Education

Business/Finance degree

Tools

CRM systems

CS tools

Job description

Gain is seeking a Customer Success Manager to engage with our PE, M&A Advisors and consultancies across Europe. You will own the relationship end-to-end, drive renewals and upsell, and serve as the voice of the customer to influence product development.

You will manage a robust book of enterprise accounts, work across regions, and help customers realise the value of our platform while collaborating with sales, support and product. Fluent English and 3+ years in B2B SaaS are required.