Enterprise CSM - FinTech SaaS | Growth & Renewals

Maxwell Bond; London; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Private Medical Insurance

Health Cash Plan

Bike2Work Scheme

Life Assurance

Retirement Plan – 6% employer contribution

Job summary

A growing SaaS business is seeking a Customer Success Manager to oversee a portfolio of enterprise and mid-market accounts in a hybrid capacity from London. This role emphasizes account retention and growth through upsell and cross-sell opportunities, requiring 5+ years of related experience and strong commercial acumen. The position offers a competitive salary and benefits including private medical insurance and retirement plans.

Qualifications

• 5+ years’ experience in Customer Success, Account Management or related roles.
• Proven track record managing accounts with significant ARR (c.£400k+).
• Comfortable working with enterprise-level stakeholders.

Responsibilities

• Manage a portfolio of accounts across Europe, focusing on retention and growth.
• Act as a trusted advisor to enterprise clients.
• Identify and execute upsell and cross-sell opportunities.

Skills

Customer Success

Account Management

SaaS experience

Commercial acumen

Stakeholder engagement

Job description

A growing SaaS business is seeking a Customer Success Manager to oversee a portfolio of enterprise and mid-market accounts in a hybrid capacity from London. This role emphasizes account retention and growth through upsell and cross-sell opportunities, requiring 5+ years of related experience and strong commercial acumen. The position offers a competitive salary and benefits including private medical insurance and retirement plans.