Enterprise CSM, EMEA - Drive Adoption & Growth

CloudBees; Greater London; Híbrido; GBP 80 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus plan

Private medical insurance

Equity options

28 days vacation + holidays

Employee Assistance Programme

Home office stipend

Resumo da oferta

CloudBees seeks a Customer Success Manager for the EMEA region in a Hybrid role based in London. You will be the strategic quarterback for enterprise accounts, guiding deployments to long-term value, coordinating internal resources, and driving expansion opportunities while focusing on platform adoption and customer health.

The role requires high technical aptitude in DevOps/CI/CD and strong executive engagement skills with a focus on ROI and risk mitigation across the EMEA territory.

Qualificações

• 5+ years in Customer Success, Client Account Management, or Strategic Account Management in enterprise SaaS or IT consulting.
• Proven track record of managing enterprise accounts, conducting EBRs, and driving adoption programs.
• High technical aptitude to converse with engineering leaders without hands-on coding.

Responsabilidades

• Value Realization & Account Leadership across enterprise portfolio.
• Drive outcomes with adoption roadmaps and ROI tracking.
• Lead Executive Business Reviews and align CloudBees capabilities with priorities.
• Cultivate relationships with sponsors and champions across departments.
• Maintain account success plans and mobilize internal resources to resolve risks.
• Identify expansion opportunities and collaborate with Sales on growth.
• Coordinate with PS, Support, and Field CTOs for complex delivery.
• Speak fluently about DevOps, CI/CD, and cloud technologies with leaders.

Conhecimentos

Customer Success

Enterprise SaaS

Executive Engagement

Account Management

DevOps Fluency

Descrição da oferta de emprego

CloudBees seeks a Customer Success Manager for the EMEA region in a Hybrid role based in London. You will be the strategic quarterback for enterprise accounts, guiding deployments to long-term value, coordinating internal resources, and driving expansion opportunities while focusing on platform adoption and customer health.

The role requires high technical aptitude in DevOps/CI/CD and strong executive engagement skills with a focus on ROI and risk mitigation across the EMEA territory.